Core Competencies:
Percentage of leads converted to Meet & Greets
Percentage of Meet & Greets converted to sales
Retention of and frequency of daycare visits
Assist in increasing customer satisfaction ratings
Always striving to up-sell!
Consistent and timely attendance
Website monitoring
Manage web inquires
Qualifications:
Must love dogs
Sales and Customer service experience
Ability to work flexible hours
Ability to work cohesively with others in a fun, fast paced environment
Strong customer service skills
Able to work within a structure, but to think and act flexibly when needed
Personal Characteristics:
Proactive- results focused, self-started, anticipator
Quick thinker
Emotionally intelligent
Just do it focus
Fun-loving
Rapport builder
Active listener
Must love dogs
Sales Initiatives
Convert lead calls to Meet & Greets
Schedule Tours/Meet & Greets
Conduct follow-up calls with leads that did not schedule
Delivers written performance reviews and give employees positive acknowledgement when due!
Express in actions to pet parents our Dogtopia-isms
Enter completed registration forms – review for completeness
Assist in creating staff schedules and helps monitor daily schedules
Maintains optimum staffing and development with all employees, handles call-outs accordingly
Leads by example by coaching all on contributing to a positive team-oriented culture
Delivers written performance reviews and give employees positive acknowledgement when due!
Help coach the team on our Dogtopia-isms
The rules by which we, as Dogtopians live by are:
We LOVE life unconditionally like a dog.
We STAY loyal to our pack.
We CHASE the absolute highest standards of safety.
We PLAY to our fullest potential.
We TREAT every day like It’s the Most Exciting Day Ever!
Customer Service & Presentation
Practice the 3 Ss (smile, story and satisfaction)
Always finding new ways to improve the Meet & Greet tour scripts
Conducts walk-in and scheduled tours of facility
Complete pet parents new client forms
Be knowledgeable on pricing and services
Respond to web inquires as soon as possible but within one business day
Answer all questions/concerns/complaints with urgency and care
Assist with customer check in and check out
Assist with appointment setups
Strive for high customer review ratings!
ENJOY your team! GROW your team! And PLAY to your fullest potential
You are responsible to work with pet parents and team members to ensure our customer experience sets the highest standards and satisfaction, while growing D.I.D.
Location: Plano, TX
Posted: Aug. 18, 2024, 5:35 a.m.
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