Administrative Organizational and Business Effectiveness Specialist (HEa)
POSITION DETAILS
Reporting directly to the Chief Information Officer (CIO), the Administrative Organizational and Business Effectiveness Specialist will administer all aspects of the CIO’s portfolio, including administrative undertakings and initiatives using planning, monitoring, and controlling processes to ensure success. The individual is responsible for establishing and maintaining the central operational program and project portfolio for Queens College IT. The individual achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; resolving problems; determining improvements and implementing change. The individual will provide project and operational management updates and report the status of all significant projects and operational management goals for the functions within IT.
Responsibilities:
• Serve as the CIO representative working closely with the CIO, IT Senior Staff, and Queens College Cabinet Members for monitoring and implementing divisional projects and priorities.
• Work closely with sponsors, stakeholders, campus departments and administrative staff to make planning assumptions for projects by identifying project scope, goals and deliverables, resources and timelines.
• Provide support by tracking milestone completion and following up on outstanding matters pertaining to operational and student success with IT Leadership.
• Work alongside the CIO to ensure workflow (standard operating procedure) compliance and timely project completion
• Collaborate with project team members during audits and assessments.
• Monitor changes made to implemented management plans and provide written documentation to the CIO
• Manage overall I.T. recruitment.
• Manage and prepare high-level correspondence, internal and external communications on behalf of the CIO and I.T.
• Organize and conduct team meetings; prepare oral and written presentations regarding ongoing or completed projects and operational objectives
• Manage and analyze reporting data needed by executive team to identify problems and successes.
• Oversee the development and distribution of I.T. communications and marketing.
• Oversee department operations and assist management in planning department activities, creating schedules, assigning staff, preparing and delivering department communications.
• Resolve administrative and business issues in support of a technology-enhanced teaching and learning environment.
• Collaborate with I.T. leadership to assist in determining and prioritizing business strategies.
• May supervise staff
QUALIFICATIONS
Bachelor's Degree and four years' related experience required.
PREFERRED QUALIFICATIONS
• Experience in a higher education environment
• Experience with CUNYfirst
• Experience with recruitment in higher education
• Experience with Fresh Service or similar IT ticketing systems
• Excellent verbal, written and interpersonal skills; must have and demonstrate ability to effectively communicate with faculty/administrators, vendors, and technical and non-technical professionals.
CUNY TITLE OVERVIEW
Assists with planning, conducting, and implementing improvements to operational practices and systems aimed at enhancing organizational effectiveness.
-Provides functional project support to areas in transition, collects and analyzes data, and prepares project materials
-Coordinates efforts between departments and between the college/unit and external participants
-Participates in planning implementation tasks, including training
-Performs needs and outcomes assessments as needed
-May provide training and follow-up support
-Performs related duties as assigned.
Job Title Name: Admin Org and Business Effectiveness Specialist
CUNY TITLE
Higher Education Assistant
FLSA
Exempt
COMPENSATION AND BENEFITS
Salary ranges $72,667 – $90,375
Salary commensurate with education and experience.
CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.
HOW TO APPLY
If you are viewing this job posting on any website other than CUNYfirst, please follow the instructions below:
• Go to cuny.jobs
• In the box under "job title/ keyword", enter "28776"
• Click on "Administrative Organizational and Business Effectiveness Specialist (HEa)"
• Click on the "Apply Now" button and follow the instructions.
Please note that the candidates must upload a cover letter describing related qualifications and ex
Location: New York, NY
Posted: Aug. 19, 2024, 7:34 p.m.
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