IT Support Engineer Act as the first point of contact for technical inquiries via Zendesk, email, or phone. Diagnose and resolve software, hardware, and network issues, escalating unresolved cases as needed. Prioritize and manage support tickets in Zendesk, ensuring prompt responses and resolutions while analyzing trends to enhance processes. Support project delivery through data entry, application configuration, onsite installations, training, and documentation. Conduct root cause analyses, as…
Location: Oxford, Oxfordshire
Posted: March 7, 2025, 1:47 a.m.
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