We need an automated text survey that goes to patients. I would like this to be connected to our Salesforce platform so that when a new patient becomes active in our system, they get an initial survey, then they get a check-in survey a few months later then continue getting them every 6 months. When the patient goes inactive in our system they should get a discharge survey and not get any surveys after that.
The survey would be one to 2 questions to rate their service. If they rate highly, then I'd like them to get a link to fill out a Google review. We are open as far as what text survey tool to use.
Location: Anywhere
Posted: Aug. 18, 2024, 9:04 p.m.
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