What We’re Looking For
Under supervision of a Senior Benefits Analyst or Benefits Supervisor, the Benefits Technician at SFERS performs technical, administrative, and research functions related to retirement benefit matters. SFERS routinely reassigns employees in this job class to different units within the Retirement Services Division to provide cross-training opportunities and to fulfill the current needs of the department.
Examples of primary duties may include:
• Provides support services to analysts, senior analysts, and benefits supervisors in processing benefit entitlements.
• Provides general information to City employees regarding retirement benefits by answering the telephone and responding to general questions regarding benefits, eligibility, memberships, etc.
• Researches records and accounts for prior membership, account discrepancies, requested information, buybacks, withdrawal status, payment history, overpayments, underpayments, and adjustments in database; checks potential members’ service dates for eligibility and provides information regarding annual statements and tax form 1099R for the Retirement System; reconciles member accounts based on a variety of discrepancy reports; researches prior service history and salary figures using microfiche, data files, and other sources.
• Processes a variety of membership forms and other types of forms such as personnel transaction forms for employee status changes; and change of beneficiary forms for active and retired members.
• Performs various calculations to support the determination of retirement benefits. Retirement calculations include years of service, update of balance shortages, closeouts, and final account balances.
• Processes refund of terminated member’s contributions and interest.
• Sets up retired member’s estimated benefits in PeopleSoft - Pension Administration System.
• Enters monthly retirement payments on excel spreadsheet and reconciles monthly change roll.
• Communicates with employees, retirees, dependents, beneficiaries, human resources, City payroll personnel , representatives from outside agencies, and other professionals to resolve routine problems, and provides general information regarding benefits and benefit payments.
• Updates addresses, Electronic Funds Transfer (EFT) changes and tax withholdings for retired members in the system.
• Completes standard form letters, and maintains reports and records; prepares routine correspondence to respond to active and retired members’ requests; requests additional information and documentation when needed; sends notifications of eligibility for membership in the Retirement System; prepares monthly new retirees list and sends new retiree letters.
• Acts as a verifier to check work performed other Benefits Technicians.
• Staffs Retirement Services reception desk by booking appointments, receiving visitors, and answering general retirement related questions in person or on the telephone.
• Performs other related duties as assigned/required.
Location: San Francisco, CA, United States
Posted: Aug. 18, 2024, 9:24 p.m.
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