Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
Visa Global Product Design is seeking an experienced, hands-on Design Research Sr. Manager with expertise in both user research that drives leading-edge Product Design. All of our team members are innovative thinkers and strategic problem solvers who are as analytical as they are creative. We value hard work, accountability and collaboration. In this role, you will lead full scale research projects delivering compelling research insights that distill the complexity of client challenges. This person will play a vital role in developing new Products & Services directly for Visa's clients and partners, as well as helping inform critical Human Insights employed by internal Product, Consulting and Account teams.
Essential Function
• Execute all phases of qualitative research (scoping, research strategy, conducting, synthesizing and reporting). Go deep on every project to deliver results
• Be a team expert in the fields of design research, insights, storytelling and design research
• Evangelize and promote design research and insights throughout the organization
• Demonstrate a strong understanding of the strengths and weaknesses of different research methods, including when and how to apply them during each product phase, and ability to justify research and design decisions.
• You'll be responsible for working across multiple clients to execute research delivering actionable and timely insights
• Create personas, journey maps, user flows and other research artifacts
• Support and help facilitate design thinking workshops with clients and stakeholders
• Identify how to frame complex research problems, as well as evaluate agencies and vendors to support projects (when needed)
• Act as a change agent, sparking fresh ideas that elevate the research practice and are infused within our culture and products
• Foster collaboration between Design, Research, Design Operations & Product teams, in addition to establishing relationships with other partners throughout Visa
• Represent the team successfully with all types of stakeholders including Visa clients and partners
• Mentor other design researchers and lead by example in delivering excellent individual work
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications
Basic Qualifications
8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhDD
Preferred Qualifications
9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
Minimum 10+ years of work experience, including significant experience in a role with responsibility
for design research, product design and design research planning, as well as execution and client
management for complex UX research projects
Experience and understanding of Product Management and Innovation in the payments space a plus
Qualitative expertise a must, quantitative skills a plus.
Experience combining qualitative and quantitative research methodologies to form holistic approaches to problem solving
Experience managing participant recruitment and associated privacy and data considerations
Knowledgeable of accessibility guidelines and best practices
Ability to support design thinking workshops, including leading sessions and engaging with high-profile clients
Must be results-oriented, and have the ability to work independently, prioritize many competing needs including multiple urgent tasks, and effectively deal with ambiguity
Innate desire to share credit and support one's colleagues, putting the success of the team and the company ahead of personal gain
Refusal to compromise on commitments, quality and the truth
Ability to build strong relationships while navigating multiple complex organizations, sometimes with competing agendas and differing values
Successful track record developing relationships and engaging with colleagues across functions, le
Location: San Francisco, CA
Posted: Aug. 19, 2024, 7:51 p.m.
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