Mary Kay is looking for a passionate and detail-oriented Technical Writer Customer Success to join our team. The successful candidate will be charged with ensuring our customer-facing content is accurate, clear, and professional. If you have a knack for writing and an eagerness to help customers succeed, we want to hear from you!The ideal candidate for this role will have a minimum of two years of experience in technical writing, customer service, or a related field. They will have a demonstrated ability to take complex information and make it accessible to a wider audience. They will be comfortable working in a fast-paced environment and have excellent organizational, communication, and problem-solving skills.We’re looking for someone who is passionate about helping our customers find success and who takes pride in their work. If you’re interested in joining a growing team and making an impact, we’d love to hear from you!
Responsibilities:
-Write customer-facing content that is accurate, clear, and professional
-Translate complex information into easily understandable content
-Work in a fast-paced environment
-Organize and prioritize work efficiently
-Provide outstanding customer service
-Utilize problem-solving skills to resolve customer issues
-Maintain a high level of quality in all written content
-Stay up-to-date on industry trends and customer needs
-Collaborate with other departments to create content that meets customer needs
-Provide feedback and suggestions for improvement of customer-facing content
Mary Kay is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Location: New York, NY
Posted: Sept. 16, 2024, 7:19 a.m.
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