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We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
Altice USA is a leading provider of Mobile, Broadband (DOCSIS, Fiber) and Video services in the United States for Business and Residential Customers. The Product Development organization is responsible for the technology enablement and development of these technologies for our customers along with the tools used by our teams to support them. The Senior Product Manager of B2B Services will join a rapidly growing Product Operations organization focused on delivering exceptional customer experiences through optimization of our product quality and operational processes. A successful candidate will ensure processes and technologies are efficient, data-driven and aligned with the organizations strategic goals by fostering collaboration, data visibility, improving processes and focusing on overall product quality.
Responsibilities
• Enable exceptional customer experiences for our B2B Services including:
• Security Services – SDWAN / SASE
• Network Services – Pro WIFI, Private 5G/Managed Router
• Connectivity Services – PON, XGSPON, DOCSIS, DIA, IoT
• Voice and Video Services – CCAAS, SIP, IP Video, UCAAS
• Collect, manage and analyze data related to product performance and customer feedback.
• Create and maintain detailed documentation for processes procedures and product information
• Develop, track and improve KPIs measuring product success and operational efficiency.
• Identify and implement improvements to streamline product management and development
• Establish a feedback loop with internal/external stakeholders to drive continuous improvement.
• Ensure rigorous testing and validation processes to maintain high product quality and reliability.
• Plan and execute product launches, ensuring seamless coordination with all relevant teams.
• Introduce capabilities to do effective A/B testing of releases across test populations.
• Develop and enforce standardized procedures and best practices for product launches
• Identify potential risks in product operations and develop mitigation strategies.
• Provide training and support to team members on best practices, tools and processes.
• Leverage and manage tools and technology to enhance product operations and collaboration
• Drive innovation by identifying implementing new tolls, technologies and methodologies.
• Provide regular updates to stakeholders on product operations, performance and strategic initiatives.
Qualifications
• Bachelor’s degree in computer science, engineering, information technology or related fields
• Minimum seven years of experience in the Product Management, Product Development or Engineering
• Background in quality assurance or testing and validation processes
• Experience working with B2B products and services including Security Services (SDWAN / SASE), Network Services (Pro WIFI, Private 5G/Managed Router), Connectivity Services (PON, XGSPON, DOCSIS, DIA, IoT), Voice and Video Services (CCAAS, SIP, IP Video, UCAAS)
• Proficiency in data analysis and interpretation leveraging tools like Tableau or Power BI
• Experience with product delivery tools like Jira and Confluence
• Demonstrated experience solving performance and data issues by applying experience/knowledge
• Knowledge of scripting or automation tools can be an asset
• Proven verbal and written communication skills to interact effectively with cross-functional teams
• Demonstrated problem-solving skills to identify issues, propose solutions and implement improvements
• Focus on customer feedback, ensuring that products meet user expectations and customer satisfaction
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through con
Location: Bethpage, NY
Posted: Aug. 19, 2024, 7:15 p.m.
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