360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions.
Job Description
• Educate the customers on product usage, from the basics to best practices mostly via emails/chat & phone calls.
• Provide superior client technical support for Google Analytics Suite Products.
• Troubleshoot, escalate and respond to product support requests.
• Complete Product Configuration (Feature Activation / Deactivation).
• Identify and Escalate Product (GA360) bugs to the Analytics Escalation Team (TPE) or Eng Team.
• Coordinate with cross-functional teams including Product Management/Specialists, Sales, & Engineering teams to drive customer communications, product feedback, feature requests, and technical issue resolution to achieve the highest level of customer satisfaction.#J-18808-Ljbffr
Location: Indianapolis, IN
Posted: Aug. 28, 2024, 10:39 p.m.
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