Job Summary
The Associate Director (ADIR) – National Account role is responsible for leading the account team for their location or region including team leadership, business development, informing strategy, and P&L management. This position leads a team of Project Managers (PM), Assistant PMs, and Project Coordinators. This role functions as a “player / coach” with an ability to know when to pull up to be strategic and big picture and when to dig deep into the tactics and operations. This individual has an ability to communicate clearly with all parties involved in a project, including key stakeholders, internal customers, team members and vendor partners to lead a project team around a common set of goals. This role requires the ability to demonstrate exceptional customer service, teamwork, and attention to detail to ensure client satisfaction. Must be able to deal with ambiguity and conflict while maintaining professionalism and focus on the project goals. It is important to be a seller doer, meaning this role includes business development and a focus on expanding the current and future client opportunities.
Key Responsibilities
• Responsible for identifying and developing key program processes and strategies to deliver successful projects. Primary client interface including reporting on program scope, schedule, budget, risks and quality.
• Lead and oversee a collective average of 40 projects lead by the team within the portfolio simultaneously from inception to close out.
• Lead a team of 20-25 which includes Project Managers (PM), Assistant PMs and Project Coordinators.
• Lead vendors and client moving teams into new workspaces in existing or new office space.
• Responsible for developing and managing scope, schedule and budget for overall project portfolio and track/provide support for all project issues and resolutions.
• Develop and maintain complete knowledge of vendor services and capabilities, processes, and deliverables.
• Facilitate strategy meetings with business line space program managers.
• Able to read and understand project documents such as: contracts, drawings, client work requests, vendor proposals, electrical, data management documents and building infrastructure documents.
• Provide leadership and counsel on issues, initiatives, and risks as they are escalated by team members, vendors, clients, and other project team members.
• Provide measurable and timely response to client and team inquiries and concerns.
• Utilize PPM and / or client project tools and templates to maintain accurate project documentation files.
• Manage and report on all project metrics for projects under Account Director’s lead.
• Track and manage value logs monthly for qualitative and quantitative value adds to the client projects, client operations, and team.
• Co-lead People recruitment along with the Recruiting team.
• Coordinate with PPM Corporate on the implementation and tracking of team training.
• Responsible for scaling team to support client requirements in region.
• Lead the development of our people and relationships with existing client partners in region.
• Actively seeks out ways to help recruit and retain top team members.
• Role model for accountability & responsibility.
• Represent PPM’s core STIHL values, and company mission.
Qualifications
• Bachelor's degree (BA/BS/BEng/BArch) preferred.
• 7-10 years of real estate project management, MAC (move, add, change) services, or relocation experience specifically in commercial office campuses preferred.
• Proficiency with MS Office Suite, MS Project, MS Visio.
• Role requires daily communication with client and team members. Must be able to exchange accurate information in these situations.
• Ability to work within cloud based and online management software.
• Strong written and oral communication skills.
• Client relationship management experience.
Physical Requirements
• Must be able to move within and between client buildings more than 50% of the day.
• Occasional travel to other sites across the United States.
• Must be able to safely access construction sites.
• The person in this role needs to be able to occasionally lift up to 25 pounds.
• Must be available for occasional weekend or evening work as required.
EEOC
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Location: Arlington, VA
Posted: Aug. 20, 2024, 8:19 a.m.
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