PlanHub is a pre-construction bidding marketplace helping general contractors, subcontractors, and suppliers connect and grow their businesses. Built for tradesmen in mind, PlanHub is designed around the user workflow to help boost productivity, maintain deadlines, increase revenue, and create relationships for general contractors, suppliers, and subcontractors. Easily post projects or submit bids with anytime-anywhere collaboration for every commercial construction trade.
We are looking for a dynamic Customer Support Specialist to join our team based in West Palm Beach, FL or work Remote.
Candidates must have strong technical skills, and the ability to learn product functionality in great detail. Candidates must be self-driven, eager to learn, flexible with evolving processes and ability to deliver the absolute highest quality of customer service. Additional responsibilities of office administrative support (10% of job duties).
What you will be doing:
• Managing inbound customer calls, emails and chats and adhere to defined SLA standards.
• Transfer inbound calls to appropriate personal (i.e. HR, Accounting, Marketing)
• Troubleshoot customer requests to validate and determine proper next steps
• Train customers on product functionality
• Facilitate and communicate known bugs with other team members
• Input, document and update support cases in CRM application and other internal applications
• Manage outbound customer follow-up activities for case closure
• Help grow and improve customer satisfaction scores
• Maintain inventory snacks and sodas, replenish and order, as needed.
On an as need basis:
• Ensure delivered packages are properly distributed to the correct personnel.
• Assist with office event set-up and break-down.
• Clean out of refrigerator.
• Assistance with cultural events, packaging, shipping, labeling and sorting.
What you will need to be successful:
• 1+ years of SaaS based Customer Support
• Excellent oral and written communication skills
• Strong computer proficiency
• The ability to work independently and as a team member
• The ability to work well in an evolving and collaborative team environment
• Comfortable with repetitive and routine tasks
• HubSpot, Salesforce, CRM experience a plus
• Associates or Bachelors degree preferred
What's in it for you:
The opportunity to join a dynamic team that landed into the top list of Inc. 5000 in 2022 You can make an immediate impact as PlanHub moves to dominate the industry!
PlanHub offers:
• An awesome culture where you will be empowered, make an impact, learn a ton
• Flex Time-Off policy
• An excellent benefit package, including medical, dental, vision and life insurance
• 401(k) plan with company match
Location: West Palm Beach, FL
Posted: Aug. 20, 2024, 8:27 a.m.
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