Main Areas of Responsibility Your responsibilities will include: Providing high-quality technical support, advice and guidance to staff and students Logging all incidents and service requests appropriately on the Service Management system Ownership of all incident and service request tickets and ensure staff are regularly informed of the status of their support ticket. Re-routing or escalating support tickets as necessary Identifying, implementing and documenting Known Issues and workarounds fo…
Location: Bermondsey, South East London
Posted: Sept. 18, 2024, 9:52 a.m.
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