We are seeking a seasoned and resourceful Implementation Project Manager with strong SaaS experience to lead successful implementations of our SaaS platform that enables digital planning and in-store merchandising execution to enterprise and upper mid-market companies. This is a high-profile customer facing position that requires the ability to learn and retain a deep understand of our SaaS-based retail merchandising application and leverage that knowledge to help guide customers to successful outcomes.
This individual must be a proactive and excellent communicator, collaborator, and cross-functional influencer.
RESPONSBILITIES
• Manage multiple projects of varying size; approximately 3 - 6 projects simultaneously, including new logo implementations and existing customer expansion
• Be proficient in One Door’s business applications and services offerings and apply knowledge to customer needs – deliver high value services engagements
• Facilitate resolution of project issues and roadblocks to project success
• Own the development of change orders and scope negotiations from within actively engaged accounts
• Manage executive level customer relationships and provide team oversight during the delivery of services engagements
• Contribute to ongoing practice development initiatives to help optimize service offerings, best practices, methodologies, and other intellectual capital
• Team effectively within all levels of the organization, including Customer Success, Support and Product Management to address and resolve customer issues
• Participate in operational processes related to specific engagements, including staffing, utilization management, forecasting and time & expense management
• Identify opportunities to position other One Door service offerings within active engagements
• Collaborate with One Door partners during the sales process and in delivering joint customer engagements where needed
QUALIFICATIONS
• 4+ years project management experience, including contract management, scope control, risk management and project governance
• 4+ years enterprise-level project management experience in SaaS delivery/implementations a MUST
• Experience managing multiple high-profile projects simultaneously in a fast-paced environment
• Excellent customer management instincts and abilities, strong written and verbal communications, executive level presence and experience in facilitation
• Demonstrated project-level P&L management
• Has driven test script development, execution and reconciliation
• Has built or contributed to user guides and internal services methodologies
• Demonstrated success in meeting & exceeding timelines and commitments
• Ability and willingness to travel up to 30% at most/ as necessary
PREFERRED (or BONUS)
• Prior experience working within a retail-based software platform
• Experience in retail merchandising and/or customer retail operations
• A solid understanding of both agile and waterfall methodologies
• Understanding of basic integrations and database principals
Location: Anywhere
Posted: Aug. 21, 2024, 8:49 a.m.
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