We are seeking an energetic person to help us continue to serve and delight our current and expanding customer base. If you love helping people, have strong communication skills, enjoy problem-solving, and work well in a fast-paced environment, you could be a great fit for our team!
Responsibilities
• Interact with clients to gather information and revolve support related questions
• Handle inbound phone calls from clients in a professional manner
• Respond to tickets via email
• Ensure timely responses to client inquiries
• Create client facing and internal documentation
• Diagnose and report defects to development
• Meet SLA and customer satisfaction goals
• Escalate problem tickets appropriately
• Continued learning on new products and features
• Attend daily support stand ups
• Assist other departments as a subject matter expert
• Provide feedback on new features
• Work on special projects as assigned by your manager
Deliverables
• Resolve client questions while meeting the goals set by your manager
• Adding or correcting documentation around product usage
• Maintaining your personal backlog while meeting company objectives
Skills and Requirements
• Strong professional communication via phone and email
• Troubleshooting and Testing
• Understanding of SaaS business model
• Working knowledge of computer systems and software
• Developing training materials
• Zendesk
• Jira
• Google Suite
• 2+ years experience as a Product Support Specialist
• Resides in Central or Eastern Timezone
Benefits
• Competitive Medial Benefits (PPO + HSA available)
• Vision, Dental, Short-Term Disability fully covered by Cayuse
• Unlimited PTO + Holidays + Flexible Work Schedule
• Remote Work Stipend
• Equal Paid Parental Leave
• 401k with Employer Matching
• Quarterly Wellness Reimbursement
• Remote Work Environment, supporting the Ultimate Employee Experience
Cayuse does not accept agency resumes. Please do not forward resumes to our jobs alias or any Cayuse employees. Cayuse is not responsible for any fees related to unsolicited resumes.
Location: Chicago, IL
Posted: Aug. 21, 2024, 10:31 p.m.
Apply Now Company Website