About Hearing Life
HearingLife Canada, and National Affiliated Partners, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign (campaignforbetterhearing.org), our core philosophy is to provide life-changing hearing care while increasing awareness of the effects of hearing loss and the benefits of hearing devices.
Across Canada, HearingLife consists of over 300 hearing healthcare clinics and nearly 900 dedicated professionals proudly united behind one simple vision, “To help more people hear better.”
The Manager – Acquisitions & Integrations is responsible for assisting the Director of Acquisitions & Integrations in processes related to acquiring and integrating new business. This will include responsibility for organizing, facilitating, and delivering results aligned with the organizations overall business strategy and will require working alongside and collaborating with the Manager, Projects & Integrations. The Manager of Acquisitions & Integrations is also responsible for managing the daily operational processes of acquired business through the post-close and integration period focusing on the HearingLife operating model. This role is accountable for providing leadership, training, and coaching to the acquired team and to execute all company strategies effectively. This position requires interaction with a range of internal and external stakeholders while managing several moving project parts simultaneously.
To achieve this goal, the Manager – Acquisitions & Integrations will divide their time between the following areas of responsibility:
• Acquisition and integration management
• Integration planning and execution
• Culture and employee experience
How You Will Make An Impact
Acquisition Finance & Integration Management
• Business Analysis: Participate & potentially lead the due diligence process identifying key financial and operational differences to be addressed during the integration process.
• Collaboration: Build relationships with acquired owners and employees, fostering a sense of value, acceptance and belonging. This includes working with cross functional teams of professionals, which include Global Acquisition team, local leadership team, legal, finance, human resources, operations, Vendor Legal & Accounting teams, as clinic Owners.
• Integration: Support, develop, plan, and Execute integration plans, focusing on staffing plans and employee onboarding, clinical operations including ATRT considerations, and financial accounting transition.
Integration Planning and Execution
• Business Analysis: perform a complete GAP analysis of the acquired company to identify how the current business is operating and the differences to be addressed during the integration process. Includes systems, operations, policies, procedures, accounting, IT, HR & staffing and equipment. Identify areas where there are opportunities to leverage synergies and areas where there are potential risks.
• Information Collection and Distribution: Collect, organize and share documentation to cross functional departments for transition and integration of processes.
• Integration Plan: Collaborate with senior management to develop an integration strategy based on the business plans of the acquired company. Create order, mobilize people quickly, agree on strategies, communicate and provide direction throughout the entire integration process.
• Business Process: Understand the business processes of the acquired company and make recommendations related to integration. Know when and who to contact for expert knowledge.
• Training: Organize and facilitate training plans and coordinate with subject matter experts the delivery of the training content and materials
• Communication: Provide regular and timely feedback to key stakeholders, acquired personnel and management teams on the progress of the integration.
• Observation and Evaluation: Continually validate the progress of the integration and ensure that the defined goals and plan are on track.
Culture & Employee Experience
• Passionate and knowledgeable on HearingLife organizational structure, processes, procedures, and products
• Act as a HearingLife Ambassador by living the brand and its values in every interaction with all external and internal partners.
• Establish rapport and strong relationships with acquisition employees to support the transition from their existing organization’s culture and operations to the HearingLife Way in a positive way.
• Identify the communication and behavioral gaps during the integration and transition process.
• Prioritize the key pieces of knowledge to share with employees in each interaction to gradually acclimatize people to our systems.
• Be the initial point of contact with hands on hyper-care with acquired employees during the integration process; Develop a trusting relationship and provide communication in a positive and professional manner.
Location: Toronto, ON, Canada
Posted: Aug. 22, 2024, noon
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