Job description
About the Role:
• Establish meaningful connections with our clients and act as their primary point of contact and advocate.
• Craft customized success strategies to assist clients in achieving their business objectives and goals.
• Ensure the successful adoption and utilization of our platform by delivering continuous support, training, and issue resolution.
• Proactively recognize and resolve potential challenges to guarantee client satisfaction and retention.
• Collaborate with sales, marketing, and product teams to uncover growth opportunities and expand our client base.
About the Candidate:
• Bachelor's degree in Business, Marketing, IT, or a relevant field.
• 3+ years of experience in a customer success position, preferably within the SaaS or technology sector.
• Outstanding communication, presentation, and interpersonal abilities bilingual proficiency in English and Chinese is desirable.
• Exceptional analytical and problem-solving aptitude, enabling identification and resolution of customer needs and pain points.
• Ability to work independently, juggle multiple priorities, and meet deadlines.
If you are ready for above, send your CV to [HIDDEN TEXT] for a confidential chat.
Location: 香港
Posted: Aug. 22, 2024, 12:14 p.m.
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