Job Description
This role is based remotely but if you live within a 50-mile radius of [Warren, MI, Austin, TX, or Mountain View, CA facilities], you are expected to report to that location three times a week, at minimum.
This job may be eligible for relocation benefits.
The ideal candidate for Business Strategy Manager - Shopping Optimization position embodies GM’s Behaviors and brings an insatiable appetite to create personalized, industry defining experiences for our customers. Bringing a growth mindset, this position will lead the development of experience strategies aimed at personalized, engaging, profitable, long-term customer relationships resulting in greater share of wallet and brand affinity.
As part of the Vehicle Commerce team you will define and prioritize business requirements to meet objectives related to global digital vehicle sales. This position will be responsible for collaborating with multiple product and technical partners to build and deliver global strategy.
As customers continue to utilize digital resources for discovering, shopping & buying a vehicle, it is critical GM establishes a leadership position in the digital vehicle commerce space for our brands, customers, and dealers. This position will lead world-class digital experience for our customers, establishing strategic initiatives, simplifying complex experiences, and ultimately driving revenue for GM. This position requires someone who is a self-starter, fast learner and always thinks customer first. A progressive track record with a proven ability to lead change, collaborate and influence across all functions, effectively prioritize and thrive in an ambiguous / fast-paced environment is a must. Additionally, this position needs to effectively communicate and build deep understanding of business value and impact across the enterprise.
Additional Job Description
Key Leadership Requirements:
• Revenue generation: proven record in increasing revenue through planning, marketing, or selling digital products.
• Customer-First Mindset : leverage insights and build relevant strategies to drive preference and loyalty for GM. Experience leveraging customer segmentation and customer journeys to deliver relevant benefits and experiences to drive business results.
• Strategic Thought Leadership: possess business and strategic acumen with ability to communicate broader business vision to cross-functional and technical teams.
• Team Building and Leadership : track record of leadership and ability to lead / influence at all levels; strong partnership skills with a history of collaborating across organizational boundaries, working with and influencing others, and creating clarity from confusion.
• Outcome-Oriented: articulates desired outcome(s), able to asses and make difficult decisions quickly, and works collaboratively to create a path to achieve it.
• Business Acumen – Strong strategic acumen, P&L experience, agile decision-making, ability to formulate a strong POV and adjust plans strategically in a changing environment.
• Analytical - synthesizes complex or diverse information; uses intuition and experience to complement data; ability to effectively communicate and translate business needs to technical teams; proactively identifies and resolves problems in a timely manner.
Required Qualifications:
• BA / BS in Business, Marketing, Finance or related field
• 8+ years’ working in a fast-paced, high-volume consumer-facing corporate or consulting environment with responsibility for simplifying complex customer experiences
• Ability work / manage agency partners for benchmarking / strategic insights
• Passion for understanding the customer needs and delivering an exceptional customer experience
• Effective leadership style, compatible with the team culture: collaborative, flexible, innovative and results-oriented
• Strong personal skills to support organizational awareness & participation
• “Leadership” DNA: Able to motivate and inspire the team to accomplish our goals
• Ability to act as a catalyst for innovation and change
• Entrepreneurial drive / demonstrated ability to achieve stretch goals in a fast-paced environment
• Demonstrated ability to manage multiple projects / programs
• Proven performance management skills: setting clear goals and objectives, measuring performance, and providing guidance and direction to staff to improve performance
• Strong analytical skills with demonstrated ability to transform data into actionable information
• Must be able to think / act strategically and tactically
• Financial and business acumen in a range of functional areas (e.g., sales, marketing, customer service)
• Strong communication skills and ability to tailor communication style, frequency and approach for multiple audiences, including working teams, colleagues and senior executives
• Affinity to facilitate problem solving & collaboration
• Experience in establishing effective partnerships within and outside of the organization
• Ex
Location: Columbus, OH
Posted: Aug. 9, 2024, 6:28 a.m.
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