Introduction
Join a new initiative within the IBM Software Annuity organization focused on improving client satisfaction through digital engagement on social media platforms. This position requires strong sales skills, exceptional communication abilities, and the capacity to foster client relationships effectively.
Your Role and Responsibilities
• Engage with clients using digital platforms such as LinkedIn, OneMob, ISC, Salesloft, and comparable tools. Key responsibilities include:
• Formulate a strategic marketing approach to boost engagement among current customers in your territory.
• Initiate contact with clients +9 months prior to renewal date.
• Identify Line of Business (LoB) contacts within client install base.
• Promote attendance for IBM events.
• Identify and prioritize strategic initiatives for top client accounts.
• Share customer insights with Annuity sellers, business partners, and brand representatives
• Pipeline management responsibilities include:
• Ensure CRM pipeline accuracy by documenting upcoming actions, challenges, sales progress, and expected closure dates.
• Conduct analysis on last price paid data for qualified opportunities.
• Prepare install base reports for Annuity sellers, highlighting opportunities for modernization and recovery.
Required Technical and Professional Expertise
• Two years experience in sales, preferably in a renewal or customer retention role.
• Two years selling experience leveraging digital platforms (ie.. Linkedin, OneMob, and Salesloft).
• Capacity to analyze renewal data, identify trends, and make data-driven decisions.
• Ability to collaborate effectively with cross-functional teams and contribute to a positive work environment.
Preferred Technical And Professional Expertise
• Time management and organizational abilities to prioritize tasks and meet deadlines.
• Proficiency in CRM software (e.g., Salesforce).
• Ability to travel occasionally for client meetings.
About Business Unit
IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
Your Life @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
About IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchai
Location: Dallas, TX
Posted: Aug. 9, 2024, 6:29 a.m.
Apply Now Company Website