Job Description: Lead the development and deployment of NLP solutions to enhance call deflection strategies. Utilize your expertise in NLP, machine learning, and data analytics to analyze customer interactions and develop algorithms for accurate intent detection.
Key Responsibilities:
• Design and implement NLP models for call deflection.
• Analyze customer interaction data for actionable insights.
• Integrate NLP solutions with existing systems.
• Improve models through testing and validation.
• Mentor junior NLP analysts.
Qualifications:
• Master’s/Ph.D. in Computer Science, Linguistics, Data Science, or related field.
• Proficiency in Kore.ai.
• Experience in deploying NLP models in production.
• Strong programming skills in Python, Java, etc.
• Familiarity with NLP libraries (NLTK, spaCy, TensorFlow).
Location: Philadelphia, PA
Posted: Aug. 23, 2024, 8 a.m.
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