Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities. Lead Technical Health Reviews and provide relevant technical recommendations on solutions and enhancements specifics to customers’ business needs. Play a key role in Product and Technical Red Account management and resolution. Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction. Provide timely account or issue executive level summary status reports both internally and to the customer. Identify and collaborate with internal teams to ameliorate renewal risks for both license and success plans subscriptions. Demo existing unused Heroku capabilities/functionality.
Salesforce is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Location: Chicago, IL
Posted: Aug. 23, 2024, 8:04 a.m.
Apply Now Company Website