**Overview:**
We are seeking a talented and motivated Customer Success Engineer to join our Match Group Central Platform team. As a team member, you will be responsible for supporting multiple central services that are used by and have a direct impact on the success of brands in the Match Group portfolio. **Responsibilities:**
• Work closely with the central platform engineering & product team to operate and support central services for our MG brands
• Be a first point of contact (representatives) for our engineering team with holding in-depth knowledge of our team's services and technologies
• Build strong rapport with brand developers and prospects by communicating solutions to various technical issues
• Educate and train customers on existing product capabilities and documentation through scheduled conference calls, as well as demos
• Deliver customer feedback in the form of stories and tasks using our Jira so that product and engineering teams can continuously enhance the services and technologies
• Proactively monitor our key system & business metrics and voice up for brands' success
• Continuously update our technical develop-facing documentation based on the inputs and feedback we receive from brands
• Review all of our services' API endpoints, understand them, and manage them using the Postman to quickly support the brands as needed
• Wear the brand stakeholders' shoes and voice up for customers to satisfy our customers' needs and goals
• Communicate and escalate issues to the proper engineering teams or owners for resolution
• Use company data tools to investigate problems and correlate them to release events or code rollouts
• Set up the SLA (Service Level Agreement) with engineers and work together to meet the SLA for our customers
• *Qualifications:**
• 2+ years of professional experience as a customer success engineer/developer support specialist/sales engineer or similar roles
• Ability to write a quick simple script language (javascript, python, shell, etc.) to automate repeated processes
• Possesses enough understanding of programming concepts and application programming interfaces (APIs) to communicate with developers
• Fluency in API setup using tools such as Postman, simulate, and debug REST API JSON request and responses
• Familiarity with cloud providers or infrastructure and Git
• Ability to fast learn new technology and service
• Results-oriented, self-directed, and inquisitive Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard
• *Benefits:**
• Mind & Body - Medical, mental health, and wellness benefits to support your overall health and well-being
• Financial Wellness - Competitive compensation, 100% employer match on 401k contributions up to 10% (cap at $10,000), as well as an employee stock purchase program to help you feel supported in your financial security
• Unplug - Generous PTO and 18 paid holidays so you can unplug
• Career - Annual training allowance for professional development and ERG membership opportunities and events so you feel connected and empowered in your work
• Family - Families come in all shapes and sizes so we offer 20 weeks of 100% paid parental leave, fertility, adoption, and child care resources, as well as pet insurance and discounts
• Company Gatherings - We host fun happy hours and company events where our employees get to know each other and build a sense of connection and belonging
Location: Los Angeles, CA
Posted: Aug. 23, 2024, 8:11 a.m.
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