Title: SEO College Scholars Operations Specialist
Department: College Scholars
Report to: Assistant Director of Operations | SEO College Scholars
Compensation: $67,600 - $73,300
FLSA: Exempt
Location: Hybrid – 2 days/week in office
All candidates must be within commutable distance of SEO’s offices at 55 Exchange Place, New York, NY 10005, upon hire.
Position Overview & Responsibilities
The SEO College Scholars Operational Specialist provides technical support to the College Scholars operations team by maintaining, tracking, synthesizing, and disseminating information related to program initiatives and outcomes. A successful Senior Program Coordinator will approach their tasks with confidence and curiosity, think ahead to anticipate needs, and address challenges with drive and resourcefulness.
• Maintain confidentiality of information exposed to during data entry regarding students
• Organize and ensure accuracy of graduation tracker to provide historical details and insight to future projections
• Collaborate with departments across the organization to provide data and metrics for internal and external reports
• Collaborate with IT on maintaining Salesforce third-party integrated apps.
• Oversee portions of finance processes, such as AMEX reports, budget oversight, communication with scholarship recipients, document collection, relationship with US Bank, and administration of payments and record keeping within Box and Salesforce
• Administer our student facing web-based platforms for mass communications and appointment systems, including texting and calendar scheduling; provide training to staff on systems updates.
• Project management with the timely collection, tracking, and processing of student transcripts and stipend data in Salesforce, along with all relevant FERPA documentation
• Implement automatic processes for tracking purposes to serve as working documents for staff.
• Continue relationships with external parties (CUNY Network for College Success; National Student Clearinghouse; colleges and universities) for timely and ongoing access to student information
• Contribute to planning annual event logistics, both virtual and in-person, along with providing technical assistance during events season(s)
• Organize and clean up historical student data and prepare for import into Salesforce
• Utilize Salesforce systems, and additional technology platforms such as Form Assembly, DocuSign, Google Sheets/Excel, BOX, HubSpot, Typeform, Zoom, among others
• Contribute to a safe educational and working environment by participating in all trainings
• Perform other duties as assigned
Qualifications
• Bachelor’s Degree required preferably in IT, computer science, math, or a similar background
• 2-4 years of professional experience (e.g., education, technology training, nonprofit management, or similar setting)
• Experience in maintaining accurate records and tracking projects with multiple tasks and phases
• Highly detail-oriented and organized approach to tasks while able to meet competing deadlines
• Exceptional communication skills: verbal, written, interpersonal (phone and in-person)
• Proficient in Microsoft Word, Excel (especially VLOOKUP formula), and Google Drive
• Must be data driven; familiarity with Salesforce, Form Assembly, and/or HubSpot a plus
Competencies & Skills
• Passion for SEO: A deep curiosity and awareness of the barriers to entry and obstacles for pre-professionals from historically excluded and underrepresented communities launching careers in Corporate America, and a passion and dedication to closing those opportunity gaps.
• Creativity: An affinity for generating new ideas through open exploration of diverse sources of information while grounding ideas in evidence, converting theory into practice, and evaluating creative solutions for continuous improvement.
• Initiative: Proactive in identifying ways to contribute to SEO’s goals and mission by setting achievable goals, addressing problems head-on, preparing for contingencies, and identifying opportunities as they arise.
• Problem-solving: The capacity to anticipate needs, use the best resources, and employ careful decision-making.
• Teamwork & Collaboration: The ability to be both a self-starter and a team player who builds people-first relationships and centers the SEO’s mission whenever possible.
• Project Management: An affinity for strategic planning with the ability to break down issues into component pieces, build project work plans, assume accountability for timelines, lead cross-functional working teams, evaluate data for continuous improvement, and navigate ambiguity along the way.
• Relationship Management: Proven ability to build relationships, influence key partners and stakeholders from the SEO community, and produce outcomes through collaboration.
Compensation & Benefits
SEO offers a competitive compensation package and comprehensive benefits plan including low-cost health, vision, and dental options, a genero
Location: New York, NY
Posted: Aug. 25, 2024, 3:40 a.m.
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