Role: B2C Sales Advisor
Duration: 6 month contract
Location: London/Remote
Start: ASAP
My client, a renowned Internet Service Provider, is looking for a B2C Sales Advisor to join them on a 6 month contract with a hybrid working model (60% London, 40% Home based).
The ideal candidate will have the following responsibilities:
• Handle inbound sales and renewal queries via phone, email or live chat and provide accurate and timely responses.
• Manage a pipeline of leads, opportunities and respond in a timely way on outbound calls
• Reach a quota of outbound calls per day/week to drive renewals and upsell
• Understand customer needs and provide the relevant responses and product recommendations based on their customer needs and pain points.
• Utilise and actively seek out new sales and renewal techniques through self-learning to improve both your product and sales knowledge to effectively move through the sales cycle and close deals.
• Contribute to team discussion on how to objection handle and share best sales practice.
• Accurately capture customer data at point of lead and sale to ensure a high standard of customer data within the business.
• Contribute actively to regular reporting and data gathering by sharing insight
• Actively contribute and collaborate with sales and marketing discussion to ensure improved customer propositions and communications experience.
• Actively take on other mini sales related projects as needed both to learn and understand the business and to help support projects.
Required Experience:
• Proven experience within inbound sales, retention or renewals within a consumer service business.
• Proficient experience within Salesforce
• Ability to manage relationships with a complex network of internal and external stakeholders
• High attention to detail
• Ability to think quickly and respond to problems in a clear and articulate way
• Excellent interpersonal skills, with the ability to communicate confidently and professionally.
• Motivated, target-driven and results orientated.
Ideally you should also have previous experience working with a telecoms/broadband consumer environment.
This is an URGENT requirement so please apply ASAP if of interest.
Location: London
Posted: Aug. 25, 2024, 4:02 a.m.
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