Job Title: Digital Account Manager
Job Description:
I.
Job Summary | Major goals and objectives.
The Digital Account Manager is ultimately responsible for the successful execution of MNI Digital's online advertising campaigns, as well as client relations. Once a digital contract has been signed by the client and booked with MNI's Business Office, a Digital Account Manager may be assigned to take the lead on managing the remainder of the process.
II. Essential Job Functions
Accountabilities, Actions and Expected Measurable Results:
• 50% Develop and present campaign results to clients and represent client feedback internally to drive opportunities to better align with customer needs across future opportunities.
• Manage all aspects of advertiser campaign planning, launch execution, optimization and recap.
• 20% Establish regular contact with customers to ensure their needs are met, communicate campaign progress, measure progress and proactively address issues and develop solutions.
• 20% Act as point person for client questions and concerns.
• Participate in client presentations with sales.
• Responsible for overall client satisfaction.
• 10% Up-sell and renew existing campaigns/clients, focus on retention and growing business.
• Scope opportunities through partner kick off calls with sales and clients as needed.
• Liaise with internal groups as needed to deliver solutions to clients.
• All other duties as assigned.III.
Minimum Qualifications and
Job Requirements | All must be met to be considered.
Education: Bachelors Degree in Business, Communications, Marketing or related field (and/or equivalent, relevant work experience).
Experience: 1-3 years minimum work experience preferred; ideal candidate will have 1 year minimum interactive experience, 1 year minimum account management experience at an agency.
Specific
Knowledge, Skills and Abilities:
• Excellent interdepartmental coordination and cooperation skills.
• Demonstrated strong analytical/problem solving, organizational skills.
• Ability to effectively manage multiple projects, timelines and details.
• Outstanding leadership skills suited to a collaborative, team-oriented environment.
• Knowledge of online research methods, 3rd party research tools, and understanding of the facets of online advertising and ad metrics.
• Skills in coaching and influencing others.
• Proficient in Microsoft Office, Excel, PowerPoint, Email and basic web-based protocols and communication tools.
• Related online management experience, agency/media experience preferred.
%
Travel Required:
Location: Stamford, CT
Posted: Aug. 26, 2024, 1:41 a.m.
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