Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
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As part of the Commercial organization the Account Management Representative (AMR) serves as a vital client facing role within the Account Management Team. The AMR will support the client, client management, client management leaders and customer contacts on a day-to-day basis. Must have business travel industry knowledge to deliver exceptional compliance, savings and traveler experience.
What You'll Do:
• Manage and support a portfolio of virtual accounts and function as the key liaison between Client Management and Traveler Care to ensure program connectivity
• Engage with Commercial internal partners and clients to deliver exceptional servicing, ensure client performance goals are achieved, and manage and deliver strong traveller and arranger experience
• Be a key point of contact for the client’s travel program assisting with tactical day to day navigation of support requests and travel information
• Build customer relationships from implementation and facilitate client retention
• Participate in client calls and meetings where required
• Support business development and client tenders/RFP’s
• Provide end to end support for day to day travel program maintenance and issue resolution
• Get results by operating with a sense of urgency, employing effective time management to deliver results within deadlines
• Provide general assistance for monthly reporting packages and ad hoc data
• This position will also require the individual own and/or partner with the Global Account Manager, the account relationship for some accounts.
What We're Looking For :
• Corporate travel industry experience required
• 3-5 years client management experience
• Capability to handle multiple priorities and deliver timely
• Reliability and a strong focus on delivering to a consistently high quality and level of accuracy
• Effective communications skills, both written and verbal
• Extensive Customer Service Skills
• Highly organized and detail oriented
• Ability to work in a team environment
• Ability to manage multiple priorities and good time management skills
• Ability to identify issues or challenges requiring escalation
Please be aware that you must be in role for 1 Year before applying for an internal position.
#GBTJobs
Location
United States
The US national annual base salary range for this position is from $46,000 to $93,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, this role may be eligible for an annual Performance Based Incentive, which rewards participants based on company performance, one of our metric-driven Sales Incentive Plans (certain direct sales roles only), or one of our Client Management Incentive Award (CMIA) programs. An eligible employee can only participate in one of these plans during an eligible period. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT_2023BenefitsAtAGlance_Without_Rates_Final.pdf)
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• Wellbeing resources to support mental and emotional health for you and your immediate family.
• And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Furthermore, we are committ
Location: Oklahoma City, OK
Posted: Sept. 2, 2024, 8:02 a.m.
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