Job Title: Business-to-Business (B2B) Collector
Location: Easton area - 100% onsite
Job Summary: We are seeking a dedicated and experienced Business-to-Business (B2B) Collector for a long term contract opportunity. The ideal candidate will have at least 3 years of B2B collections experience. You will be responsible for managing accounts receivable, reducing delinquency for an assigned portfolio, and ensuring timely payments. The role requires a customer-first attitude with a fair approach to collections, strong Excel skills, and the ability to work closely with internal teams to resolve customer issues.
Key Responsibilities:
• Manage Accounts Receivable (AR): Oversee the assigned portfolio to reduce delinquency and secure payments on receivables.
• Achieve Targets: Meet and exceed daily contact goals and monthly cash collection/overdue debt targets.
• Customer Interaction: Respond promptly to incoming customer emails, phone calls, and requests.
• Payment Processing: Process credit card payments and manage unapplied cash or unused credits during customer interactions.
• Dispute Resolution: Follow up on all disputes, monitor aging accounts, and ensure timely responses to customers.
• Internal Collaboration: Work closely with internal contacts to support collection efforts and resolve customer issues.
• Risk Management: Alert management about uncollectible accounts or potential fraudulent activities and proactively manage clients in bankruptcy/administration to minimize write-offs.
Qualifications:
• Experience: Minimum of 3 years of B2B collections experience (consumer collections not considered).
• Skills: Proficiency in Excel and strong communication skills.
• Approach: Customer-first attitude with a fair approach to collections.
• Detail-Oriented: Ability to manage multiple tasks and prioritize effectively.
Location: Columbus, OH
Posted: Aug. 27, 2024, 11:55 p.m.
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