Technical Lead - IE07DE
We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.
Primary Responsibilities
Production Support
• Ensure application availability & Quality of Service
• Responsibility for application health including impacts from changes introduced by development, maintenance infrastructure & configuration impacts
• Business communications for production issues
• Accountable for Business SLA adherence
• Support OLA adherence
• Accountable for Applications Life Cycle Management (Technology Currency and Application sun-setting) and Information Life Cycle Management(Data Purging, Compliance retention)
Ensure applications adhere to technology and business roadmaps
• Develop options and alternatives to maximize investments
• Accountable to ensure that a proper Disaster recovery solution is in place
• Accountable for compliance initiatives such as PII, SOX, PCI, & DATP
• Accountable for remediation and removal of all production incidents impacting the application
• Drive year over year incident reduction, faster mean time to resolve, improve asset currency, and reduce per unit support costs
• Knowledge Base matrices - updating documentation on the app
• Archer - Risk & Compliance
• Validation of code repositories - DATP
• Code scan analysis and remediation of vulnerabilities
• Disaster recovery
• Patch upgrades
• Application upgrades
• SOX audits and validation ownership
• Release planning/ sign off etc. ownership
• Critical incident management
• Vendor resource onboard/off-boarding management (ID renewals/Badge renewals etc.)
• Reverse demand Events ownership
• DEAC's
• Cyber events management
• CAB meetings
• PlanIT updates
• RBAC approvals
• SME/Troubleshooting
Business Relationships
• Business account manager - treat like their own business
• Ensure priority maintenance and enhancement business needs are met, partnering with the business in thedemand management,prioritization, and the Maintenance governance process
• Ensure communication occurs for all relevant activities, outages, or impacts
• Understand business partner's goals and provide consultative advice to achieve those goals, including the development of options that provide innovative solutions
• Support business case development for significant enhancement requests, including projects when required
• Partner with the business, the IT Delivery Leads, and architecture to define the business strategy and with theIT Delivery Leads to translate that strategy to the corresponding technology strategy
• Continual engagement with Value Streams as a Stakeholder
• Continually look for opportunities to increase customer satisfaction and deepen business relationship
• Technical application management and Asset Integrity
• Oversight of asset integrity
• Capacity planning of the environments
• Support simplification and rationalization efforts
• Accountability for ensuring asset currency needs is met as part of Technology Maintenance Planning
Maintenance Delivery
• Delivery of non-discretionary & discretionary maintenance per business priorities and objectives
• Manage appropriate staffing/sourcing mix, and within the sourcing mix the right shape for on-shore/off-shore
• Ensure coordination with Invest/Project Delivery, including any knowledge transfer activities required.
Release Management
• Ensure application readiness for release
• Participate in Pre and Post release meetings.
• Participate in release implementations.
• Ensure quality standards and continue to refine best practices and processes as needed
Vendor Managementfor production support and maintenance
• Responsible for SLA & KPI reporting, monitoring, management, and escalation
• Plan, monitor and manage sourcing capacity based on business demand
• Maintain sourcing partner relationships, assuring teams work in a cohesive manner
• Be knowledgeable of and execute to our multi-year sourcingproduction support & maintenance contracts and any contract changes
• Manage vendor to enterprise improvement, productivity, and quality goals
• Ensure vendor adheres to contractual obligations
Qualifications
• Degree in Computer Science or related discipline with a minimum of 5 to 7 years of work experience in IT systems operations and application development. Preferably some experience in an SRE role.
• Good Software engineering skills preferably with experience in Java, Pega, Identity and Access Management products and Front-End technologies like Angular etc.
• Understanding of Linux system internals, are familiar with the TCP or IP stack, network routing and load balancing.
• Command of Observability tools such as DynaTrace, SumoLogic, TrueSight, CloudWatch, automation tools such as Ansible and CI or CD pipeline tools such as Jenkins, UDeploy, SonarQube, AppScan, Nexis.
• Ap
Location: Charlotte, NC
Posted: Aug. 28, 2024, 12:04 a.m.
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