Requisition No: 820338
Agency: Elder Affairs
Working Title: OPS QUALITY CONTROL ANALYST (STAFF ASSISTANT)- 65650328
Pay Plan: Temp
Position Number: 65650328
Salary: $15.00-$17.00 HOURLY
Posting Closing Date: 08/14/2024
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DEPARTMENT OF ELDER AFFAIRS
LONG-TERM CARE OMBUDSMAN PROGRAM
• ****OPEN COMPETITIVE*****
ATTENTION CANDIDATES
• All fields in the candidate profile must be completed.
• Work history, hours worked, and formal education fields must be filled out to determine qualifications for this position. Putting "see resume" does not substitute for completing all sections of the candidate profile.
• Selection of candidate will be based on a review of their overall scores, KSAs, primary and supplemental applications, as well as completion of any required work samples, willingness questionnaires, and interview responses, as applicable.
• References and file reviews from previous employment may be verified to determine suitability.
• Resumes and other documentation can be attached to provide additional information.
• The successful candidate must be able to pass a Level II Background screening.
• All previous periods of employment must be listed with address of employer, supervisor name and contact phone number. If there is more than a one-month gap in the employment history that period must be included in its own paragraph block within the employment history section.
PAPER APPLICATIONS WILL NOT BE ACCEPTED BY THE AGENCY. APPLICATIONS MUST BE SUBMITTED THROUGH THE PEOPLE FIRST SYSTEM.
Mission Statement: To promote the well-being, safety, and independence of Florida’s elders, their families, and caregivers.
Vision Statement: For all Floridians to live well and age well.
We are seeking an enthusiastic individual with a desire to share our Agency’s mission to promote the well-being, safety, and independence of Florida's seniors, their families, and caregivers, and the vision for all Floridians to live well and age well. If you have good judgment, a desire to enrich the lives of others, and share our mission and vision, please consider joining our team.
WHERE YOU WILL WORK:
The Department of Elder Affairs (DOEA) provides most direct services through its Division of Statewide Community-Based Services, which works through the state’s 11 Area Agencies on Aging and local service providers to deliver essential services to a vital segment of the population.
The major focus of DOEA is to provide home and community-based services to seniors who are at risk of being placed into a long-term care facility because of their degree of frailty. Ultimately, the goal is to efficiently use resources to ensure that the greatest number of elders possible get to choose where they live while living healthy, active, and fulfilling lives in their communities.
BENEFITS OF WORKING FOR THE STATE OF FLORIDA:
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive employee benefits including:
• Participation in state group insurance (must meet eligibility requirements*). For more details consult with People First at 877-562-7287 or go to: https://www.mybenefits.myflorida.com/health/eligibility_and_enrollment/ops_employees
• Participation in the Florida Deferred Compensation Plan (457b). (For additional details and online enrollment visit MyFloridaDeferredComp.com)
• State of Florida 401(a) FICA Alternative Plan (tax deferred Retirement Savings Plan). (For more information, please click Social Security Alternative Plan (aigrs.com) and read OPS Social Security Alternative Plan)
• Flexible Spending Accounts
• Seasonal and part-time OPS employees (less than 30 hours average per week) refer to the links above for detailed eligibility requirements.
DUTIES AND RESPONSIBILITIES:
This is an administrative and investigative position. The ombudsman assistant is a designated representative of the Office of State Long-Term Care Ombudsman as authorized by federal and state law. The ombudsman assistant serves under the direction of the District Ombudsman Manager.
• Answers the phone and maintain phone log for all incoming calls; checks and responds to voice mail.
• Enters complaint, case, and assessment information in web-based documentation system; enters updates as received.
• Tracks incoming reports and information such as Adult Protective Services reports, nursing home discharge and transfers, facility contact information, etc.; updated appropriate log or tracking tool.
• Following certification as ombudsman, travels to facilities and conducts assessments as needed.
• Following certification as ombudsman, travels to facilities and investigates and resolves long-term care facility residents' complaints as needed. Identifies significant individual and systemic problems affecting residents and brings them to the attention of the District Ombudsman Manager (DOM); obtains access to long-term care facilities and to reside
Location: Tampa, FL
Posted: Aug. 9, 2024, 9:16 a.m.
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