Scion Executive Search (SES) has been retained to conduct a search for a bold and inspiring Chief Operating Officer on behalf of our exceptional client, LifeMoves, one of California’s most effective and innovative nonprofit organizations devoted to ending homelessness for families and individuals in San Mateo and Santa Clara counties.
Finding the right individual will be critical to ensuring continued success, so the ideal candidate will be an experienced operational leader capable of overseeing a highly productive team in reaching new levels of impact & efficiency. This full-time, hybrid opportunity operates out of the corporate headquarters in Santa Clara, CA.
ABOUT LIFEMOVES:
Since 1987, LifeMoves has been a nimble, results-driven organization whose mission has been to provide interim housing and supportive services that create opportunities to aid in the rapid return to stable housing and long-term self-sufficiency. Last year, LifeMoves returned over 2,000 people to permanent housing and provided stability for 86% of families and 67% of individuals who engaged in their programs. With 26 shelter and service sites from Daly City to San Jose, LifeMoves provides its neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through both site-based programs and community outreach that teaches and reinforces skills that clients need to return to and sustain stable housing. Learn more at www.lifemoves.org.
POSITION OVERVIEW:
Reporting to the Chief Executive Officer, the Chief Operating Officer is the second-in-command for the agency and a key leader on the executive team. The COO will join the CEO and the senior leadership in positioning LifeMoves to scale and refine its dynamic portfolio of operations across the region. The COO will be essential to scaling people and systems delivery by leading the teams responsible for program efficacy and development, evaluation and learning, human resources, and site operations. In alignment with LifeMoves’ strategic direction, the COO will unify and integrate programs, develop new processes, build internal capacity and capabilities, and implement programs and services that meet near- and long-term objectives.
The Chief Operating Officer directly supervises a team of 4 Vice Presidents, respectively overseeing Programs and Services, Impact and Learning, Human Resources, and Facilities. The COO will be a seasoned executive with proven experience scaling logistically complex programs and implementing research-backed programmatic improvements. The COO will also have a track record of building strong, positive relationships internally and externally, and will share LifeMoves' commitment to the principles of Diversity, Equity, Inclusion, and Belonging, as well as fostering employee wellbeing and giving voice to the lived experiences of those we serve.
PRINCIPAL RESPONSIBILITIES:
Executive Leadership
• Foster an environment that inspires and motivates; employ and demonstrate problem-solving and conflict-resolution techniques through a strength-based, solutions-focused lens.
• Manage agency operations consistent with mission, programs model, cultural competence, contract compliance, and all applicable regulatory and legal requirements; review and understand grants and contracts to meet deliverables and set processes so there are no gaps in funding and service delivery.
• Provide effective and inspiring leadership, as well as stewardship, of the agency by being actively involved in all programs and services. Implement and lead a continuous quality improvement process throughout program and service areas, focusing on systems/process improvement.
• Partner with the CEO to develop, communicate, and implement effective growth strategies and processes.
• Lead the Programs, Data, Human Resources, and Operations teams to scale and refine sustainable systems and workflows.
• Ensure the service portfolio is effective, rational, and supported by funding streams across all programs; grow, modify, and manage the portfolio to maximize the agency’s impact with available resources and reduce redundancies; and ensure programs are aligned with and reflect the mission, vision, values, and goals of LifeMoves.
Programs
• In partnership with the Vice President of Programs and the Vice President of Impact and Learning, continue to innovate and advance the impact and efficacy of the LifeMoves program model.
• Create team accountabilities and developmental goals; set objectives, review, and manage staff performance; mentor and develop individuals to be proactive and achieve excellence in all aspects of their work.
Impact and Learning
• Amplify existing client-centered learning culture; create opportunities to help others understand and utilize data; ensure that data as well as feedback from programs team is used to inform larger agency decisions; provide for staff development, training, and career advancement opportunities.
Human Res
Location: San Francisco, CA
Posted: Aug. 28, 2024, 10:46 p.m.
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