You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.
The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle.
The US Membership Acceleration teams sits within US Customer Loyalty Marketing (USCLM) as a critical and foundational arm to deliver marketing on behalf of the enterprise to win the hearts, minds and wallets of our customers and deliver on the brand promise.
Within the US Membership Acceleration team sits the Member Benefits Marketing team, which is responsible for delivering essential product, benefit, and offer content tailored to Card Member needs throughout the tenured customer journey. The team is looking for a Senior Analyst, Co-Brand Loyalty Marketing, who will partner closely with the Sr. Manager to develop, evolve, and flawlessly execute marketing strategies across key Amex channels to drive increased benefit usage, long-lasting Card Member behaviors, and ultimately increased share of wallet.
Success in this role is measured by the ability to drive engagement with our core loyalty marketing curriculum. The individual will partner closely with Product and Partner Marketing teams to support and execute marketing strategies for loyalty curriculums and collaborate with partners across CPMT (Cobrand Partnership Marketing Team, Co-Brand Product), GCO (General Counsel Office), Compliance, CMC (Consumer Marketing Capabilities), Servicing, EMPS (Enterprise Marketing Platforms and Solutions), and external agencies to bring the marketing to life.
This role is ideal for a customer-centric marketer who is motivated by challenging the status quo, driving measurable results, and collaborating with partners across the organization. The individual should have strong organizational and project management skills, attention to detail, and a strategic analytical marketing mentality.
How will you make an impact in this role?
Key Responsibilities:
• Lead marketing activities for Co-Brand portfolios, including but not limited to the Product eNewsletter, Product Launches/Refreshes, and Value Reinforcement communications, with the goal of increasing personalization, developing new creative, testing relevant messages, targeting and segmentation, and managing marketing investment dollars.
• Execute end-to-end marketing, ensuring a flawless and compliant customer experience.
• Successfully manage and build cross-functional relationships across multiple internal & external partners to influence go-to-market strategies and develop complementary marketing plans to drive Card Member engagement.
• Own results reporting, dashboard maintenance, and analysis for the Co-Brand Card portfolios to gauge campaign performance and drive innovation.
Minimum Qualifications
• Bachelor's Degree
• At least 2+ years of experience developing and executing marketing; experience with or strong interest in digital marketing preferred
• Strong Microsoft Excel skills, with experience in pulling, organizing and analyzing data to draw insights and produce strategic recommendations
• Demonstrated skills in building and using relationships, and a thirst for collaboration to drive mutual business outcomes
• Highly organized—strong project management skills, attention to detail, and comfortable operating autonomously across mul
Location: New York, NY
Posted: Aug. 28, 2024, 10:19 p.m.
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