About Us: We are an innovative AI SaaS business dedicated to providing top-tier AI-driven solutions to our customers. As we continue to grow, we are looking for a skilled Customer Support Representative to join our team on a part-time basis. Our customer support is critical in ensuring our users have a seamless experience with our product, and we pride ourselves on our ability to resolve issues swiftly and professionally.
Position Overview: As a Customer Support Representative, you will be responsible for providing excellent support via email to our customers. Your main duties will include responding to customer inquiries, resolving product and billing issues, and ensuring our customers receive prompt and effective assistance. You will play a vital role in maintaining the trust and satisfaction of our customer base.
Key Responsibilities:
- Respond to customer inquiries via email in a timely and professional manner.
- Resolve product-related and billing issues, ensuring customer satisfaction.
- Maintain clear and effective communication, ensuring customers understand the resolution process.
- Utilize Zendesk to manage and track customer support tickets.
- Continuously update knowledge of our products and services to provide accurate and up-to-date support.
Qualifications:
- Excellent written English skills with impeccable grammar and spelling.
- Proficiency with Zendesk or similar customer support platforms.
- Strong problem-solving skills with the ability to think critically and resolve issues independently.
- Ability to work efficiently in a remote environment and manage time effectively.
- High attention to detail and a customer-first attitude.
Location: Anywhere
Posted: Aug. 28, 2024, 10:29 p.m.
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