External Description
DEPARTMENT: Account Leadership
REPORTS TO: Account Manager or Account Supervisor
TRAVEL: 10–20%
FLSA STATUS: Nonexempt
SUPERVISORY RESPONSIBILITIES: Yes
As an Assistant Account Manager, you are foundational to the account team, close to nearly every project on the status report, and you understand how those projects relate back to the bigger goals of the brand. You are a champion of “flawless execution” and foster the creative process from briefing to presentation and production through release. The ideal team member is someone who is eternally optimistic, an exceptional communicator, an organizational expert and an advocate for cross-departmental integration.
Specific Responsibilities/Duties
SWEAT THE SMALL STUFF: Nailing the everyday tasks is one way to ensure that your account will run smoothly. Managing job change forms, owning status reports, overseeing estimates/billing, crafting and distributing conference reports and meeting agendas, helping with meeting prep: Having all of these expected elements in place and moving seamlessly allows you and your team to focus the things that make a difference.
OWN THE PROCESS: To a senior account leader, there is nothing more comforting than someone who always delivers. Lead the creative process from briefing to presentation and production through release. Problem solve, find solutions and remove roadblocks to great work. Be in lock step with your Project Manager. It is your responsibility to be sure that your PM always understands what’s hot, what’s coming up and what we should be preparing for in the future. Work with that partner closely to be sure we are getting the most advantageous resources and timing. Make it your personal mission to make every client meeting successful. Take the time to think through who is attending, what is important to them and what we should focus on to make them feel special. Become adept at the art of managing up (to your supervisor), down (to any junior team members or interns) and sideways (to your peers/client team).
CHAMPION INTELLIGENT AND INSPIRING STRATEGY: Understand strategy and ensure that it translates into day-to-day account activity. Know your client’s business and how the creative work answers to that strategy. This includes paying the price to know the real problem—the deep issue in culture, the category or business that the client may not see.
FUEL CREATIVITY:Creative is not a department. Engage in the work and partner with your creative teams to come to an end product that meets client needs and delivers cutting-edge, smart and creative work. Inspire ideas and build on others. Everything you do is in service of the work.
BE A TRUSTED CLIENT PARTNER: Nurture relationships. This goes for both the client side—everyone from the CMO’s Admin to the Marketing Research Manager—and for relationships with partner agencies for client success. Our primary goal is to build a client’s business. Know their business and how they make and lose money. Track results and lead optimization. Help our clients be heroes in their own organization. Most importantly, always do what you say you’re going to do. Ensure the agency delivers.
REMAIN CURIOUS: Hone your craft. Keep up with the competitive landscape and relevant cultural trends in search of insights and truths to inspire big ideas and new thinking within the team. Be a student of the business and your client’s business.
MAXIMIZE TALENT: Train, guide and empower the interns. Share your knowledge and provide learning opportunities for the next generation that will better the agency in the end. Don’t forget to build your own skill set and seek out opportunities to do so.
BE UNFLAPPABLE: Demonstrate a commanding presence, but listen. When it’s your meeting, lead the conversation but incite participation. Organize the chaos and calm the waters.
TYPICAL PATH: One to three years to Account Manager
Requirements
KEY CHARACTERISTICS FOR SUCCESS:
• Lives by the GSD&M core values of Integrity, Community, Curiosity, Restlessness, Freedom & Responsibility, Winning
• Is a positive, proactive and collaborative team member
• Is a problem solver
• Guides, advises and stimulates junior team members in order to develop the agency’s account leadership talent
• Builds strong, trusting internal relationships
MINIMUM QUALIFICATIONS:
• BA required with a preferred concentration in advertising, communications or marketing
• Strong presentation and writing skills
• Strong listening and interpersonal skills
• Strategic thinker
• Management and team-building skills
• Must be highly organized and detail-oriented in a production intensive environment
• Proficient in MS Office Suite or Mac equivalent
PREFERRED QUALIFICATIONS:
• Agency experience (preferred) or related communication industry experience that provides an understanding of advertising, marketing, paid and social media, creative, production, research, direct marketing, finance, etc.
Location: Austin, TX
Posted: Aug. 9, 2024, 9:31 a.m.
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