The Fulfillment Analyst role is responsible for the day-to-day execution of operational task as assigned. The role will act a support analyst for Via Benefits across various process management scope including card services, collaterals management, COBRA administration, Vendor Management and projects as defined.
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
The Role
• Address Fulfillment Processes with high standard of quality and efficiency.
• Execute operational activities as assigned related to COBRA, Card Services, Vendor Management and Fulfillment (collaterals).
• Defined tasks may include but not limited to review collaterals and approve print and mailing, monitor the image intake through Image reconciliation process and escalate as and when require, COBRA eligibility files management and vendor support for COBRA vendor, end to end process management related to card services, and/or financial management and analytics support for vendor management.
• Participate in various project initiatives such as continuous improvement intiatives, SLA/KPI monitoring (dashboards analytics), audit and controls, client implementations and conversion out, and broad Via Benefits project charters.
• Participate in ongoing systems testing and troubleshoot issues/incidents.
Location: United States
Posted: Aug. 9, 2024, 8:25 p.m.
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