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\t\tDirector of Applications - Customer and Commercial Excellence (Remote - Phoenix, AZ, Denver, CO)
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\t\tDescription
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\t\tGeneral Purpose and Scope of Position:
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\t\tThe Director of Applications – Commercial Excellence (Cx) reports to the Vice President of Enterprise Applications and is accountable for the complete Cx application lifecycle management for Wilbur-Ellis’ enterprise Cx applications. This position will provide strategic leadership across the Wilbur-Ellis business line commercial excellence teams and develop innovative strategic application plans and roadmaps aligned to the achievement of correlated business outcomes. The position will also coordinate and direct all activities related to application execution such as design, architecture, integration, development, testing, and implementation. The position will also be responsible for the operational excellence of all Cx applications, including contracts, Cx application helpdesk tickets, budgets, compliance, security, and SLAs.
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\t\tIn this role, The Director of Applications Cx will collaborate closely with Cx business partners (Sales and Marketing), IT Teams, Strategy Development and Execution, Security, Technology, and Enterprise Support. You will lead a collaborative environment where PMs, BAs, Architects, and developers can thrive and work effectively with other IT teams to deliver quality implementations. You will oversee the IT service providers and other vendors offering services and provide direction and management of direct reports, including matrixed reports. Lastly, as the leader of this group, you will develop direct reports and create goals that align with the Cx applications roadmap.
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\t\t Key Skills and Abilities Include:
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\t\t\tBachelor of Computer Science or Bachelor of Arts degree from an accredited four-year university.
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\t\t\t10+ years of direct experience with architecture, system design, and application lifecycle management.
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\t\t\t8+ years’ experience in building business partnerships and delivering enterprise applications.
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\t\t\t8+ years of leadership experience with proven experience in management roles.
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\t\t\t8+ Years of CRM planning, design, development, integration, implementation, and support experience.
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\t\t\t5+ years of extensive program management and providing technical solutions to Sales and Marketing
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\t\t\tSuccessful ALM oversight of applications, such as CRM (MS Dynamics 365), websites, pricing (Pros), eCommerce, CPQ, and subscription billing, and sales incentive planning are desirable.
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\t\t\tStrong knowledge of design, modern development processes, and system and software quality assurance best practices and methodologies.
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\t\t\tSolid understanding of IT governance, risk management, and compliance.
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\t\t Key Personal Attributes Include:
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\t\t\tProven analytical and problem-solving abilities with keen attention to detail.
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\t\t\tThe ability to build strong business cases focused on business value and technical excellence.
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\t\t\tStrong leadership skills with the ability to foster and develop a highly effective team that is passionate about Cx.
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\t\t\tExcellent communication skills with the ability to effectively present ideas and communicate with senior leadership.
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\t\t\tProven track record of delivering enterprise-level projects on time and on budget.
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\t\t\tExtensive knowledge of the Lead-to-Order process and integration.
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\t\t\tDemonstrated commitment to continued learning and development.
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\t\t\tNecessary business acumen to carry out functional process discussions with Sales and Marketing teams at multiple levels.
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\t\t\tBring thought leadership to enhance strategy, drive innovation, and translate into business outcomes.
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\t\t\tCalculate current and future IT systems costs, identify areas to save money, and/or increase features/protection.
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\t\tSpecific Responsibilities Include:
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\t\t\tProvide strategic direction for the Cx application team to support business operations, ensuring that applications meet business requirements and systems goals and align with expected business outcomes.
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\t\t\tCollaborate with team members across technology and business partners to identify innovative solutions delivered on time and within budget while establishing interdependencies, identifying risks, managing resource constraints, and eliminating roadblocks.
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\t\t\tPrepare communications, such as weekly reporting and strategic business reviews, to senior leaders and external audiences to help lead the organization toward success.
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\t\t\tManage the enterprise Cx application department operational and strategic planning, including business requirements, identifying application KPIs, project planning, and organizing and negotiating the allocation of resources.
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Location: United States
Posted: Sept. 15, 2024, 6:27 a.m.
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