JOB SUMMARY FOR RESEARCH ANALYST:
• Seeking a Research Analyst with a Bachelor's Degree and 3+ years of experience collecting and analyzing customer feedback.
RESPONSIBILITIES FOR RESEARCH ANALYST:
• Develop, implement, manage, and analyze results from studies designed to measure customer satisfaction with program experiences they have.
• Develop, implement, manage, and analyze results from studies designed to assess the impact on customer experiences of process improvements being considered for operational transactions.
• Develop and maintain PowerBI dashboards which present results from operational transaction studies.
• Ability to design, implement, and analyze both quantitative and qualitative research studies to assist decision making by internal clients on various topics.
• Interact with other members of the research team to include operational and program transaction results into a Voice of the Customer data system.
• Interact with other departments to develop automated procedures for sample acquisition, survey invitation distribution, and results reporting.
REQUIRED EXPERIENCE FOR RESEARCH ANALYST:
• Solid understanding of quantitative and qualitative research techniques with the ability to determine optimal research approaches to meet given objectives.
• Strong quantitative background with the ability to independently analyze data, draw sound conclusions, and make appropriate decisions and recommendations.
• Ability to apply a variety of statistical techniques like cluster analysis, regression, factor analysis, tests for difference, decision trees, etc.
• Experience with all aspects of customer research project management including proposal development, consultant selection, survey sampling, data collection, data analysis and reporting.
• Excellent organizational and people skills with an ability to openly convey information to team members in a timely, concise manner
• Ability to interface with a diverse population, multiple levels of an organization and various business functions
• Ability to effectively manage multiple ongoing projects simultaneously.
• Strong communication and presentation skills both written and verbal.
#kaylee
Job Type: Contract
Pay: $30.00 - $35.00 per hour
Benefits:
• 401(k)
• Dental insurance
• Health insurance
Schedule:
• 8 hour shift
• Day shift
• Monday to Friday
Application Question(s):
• How many years of experience do you have researching and analyzing the "voice of the customer"?
Experience:
• Quantitative research: 3 years (Required)
• Power BI: 1 year (Preferred)
Work Location: In person
Location: Michigan
Posted: Sept. 8, 2024, 7:27 a.m.
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