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This position is the Digital Engagement Platforms - Solution Architect & Innovation Lead within the Commercialization IT - Digital Engagement Platforms organization. This role would be responsible for leading solution architecture & innovation strategy for digital channels across web, mobile, virtual assistants (chatbots/voicebots), home office email, social media, podcasts & 3rd party paid media. This role would also own & drive technical architecture roadmaps and future vision. As the innovation lead, this role would be looking at continuous innovation to accelerate customer engagement through the different digital channels. These would involve leveraging multiple, varied technologies as well as GenAI, AI/ML technology stacks. It would also warrant partnering with Senior Architect(s) and technical leads on innovation initiatives across platforms for changes. The solution architecture & innovation responsibilities would go across both new technical programs as well as ongoing technical operations.
The individual will primarily partner with WCE (OCS, CE & CEP) Leads, CIT Leads, Digital & Production agency partners globally to architect new digital channel capabilities that have the greatest impact on the enterprise, set the right expectations, and ensure that CIT resources are appropriately engaged to fulfill the intended business outcomes.
Key Responsibilities
• Partner with the leads of Worldwide Commercialization Excellence (WCE), Commercialization IT teams within Digital Engagement Platforms, Content Platforms and Delivery, Enterprise/Information Architecture, and the broader IT matrix organization with an app specific focus on solution architecture, innovation, design & delivery of new digital capabilities, and a secondary focus on the enablement and simplification of existing digital capabilities to drive effective content enablement experience.
• Collaborate with IT partners and business teams to understand requirements/use cases & translate them into technical requirements.
• Improve or align requirement outcomes to architect & help deliver successful release for new initiatives and enhancements.
• Design solution architecture by evaluating and selecting appropriate technologies and tools, including GenAI, to support digital channels' delivery needs.
• Define and enforce best practices for solution architecture, ensuring consistency and adherence to BMS standards.
• Contribute & manage macro architectures and technology blueprints, system architecture and design documentation and CLAD processes.
• Support Senior Architect(s) with solution architecture, innovation & design of new digital capabilities.
• Identify opportunities for continuous process improvement to drive productivity and/or cost savings.
• Lead Proof of Concepts (POCs) with user management, security, data privacy & performance as key considerations to help prove out a potential solution to scale into production.
• Demonstrate the ability to identify high value capabilities with clear differentiators when making digital capability platform choices.
• Responsible for exploring and looking at new ways of working, using Gen AI approach to enable digital channels for an amplified customer engagement & experience.
• Explore opportunities to utilize GenAI to enhance the speed and quality of content authoring across all channels and tactics.
• Lead the design and development of digital channels' solution architectures, ensuring scalability, reliability, and performance.
• Stay up to date with emerging trends and technologies for digital channels including advancements in new GenAI models
• Foster a culture of continuous improvement, encouraging team members to contribute ideas and implement innovative solutions.
• Work closely with vendors and external partners to ensure seamless integration of third-party solutions and platforms.
• Provide technical leadership and guidance to development teams, ensuring alignment with architectural standards and best practices
• Responsible for ensuring that all IT capability leads & functi
Location: Middletown Township, NJ
Posted: Sept. 8, 2024, 7:44 a.m.
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