As a Principal Azure Cloud Solution Architect (CSA) on our Financial Services Industry (FSI) team, you will be at the forefront of designing and implementing Azure Infrasatructure solutions for some of the largest and most advanced Financial Services Institutions and in the world, as well as many of their most strategic Independent Software Vendor (ISV) partners . You will leverage your technical expertise and leadership experience in partnership with other technical experts to solve complex challenges and capitalize on industry opportunities, ensuring optimal performance and security for our clients’ critical applications in the cloud during every step of their journey.
FSI Principal Azure CSAs understand our customers' business priorities and identify cloud solutions that support them, ensuring they adhere to Microsoft best practices and helping define this guidance as we evolve. You will also work directly with our product teams to help shape the future of the platform around the needs of our customers.
This is a massive opportunity for career growth in the cloud technology space, representing one of the world's largest and most advanced hyperscale cloud providers in partnership with the world's largest financial institutions to build a better, safer and more secure future.
We understand the importance of work-life balance and flexibility. Therefore, this role offers the option to work from home partially or fully, depending on your preference and the project requirements. Join us in shaping the future of cloud solutions within the financial services industry.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Customer Centricity
• Identifies and evaluates industry trends (customer industry verticals, information technology [IT] industry), gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps architecture and digital transformation solutions to customer/partner business outcomes. Acts as the Voice of the Customer (VOC)/partner, by driving new feedback, insights, and resources across territories to add and prioritize. Represents the customer/partner to internal teams (e.g., Engineering) to shape products and services by providing insights across the territory. Leverages feedback to develop strategic and actionable insights and presents business cases to program managers to influence product roadmaps and decision making. Shares customer/partner success stories with the wider internal team.
• Develops and expands existing impactful relationships with customer and partner architects, C-level Technical Decision Makers (TDMs), and business stakeholders (to the extent that the customer/partner will call for consultation without being prompted). Provides direction to TDMs and builds the bridge between TDMs and Business Decision Makers (BDMs). Uncovers, aggregates, and synthesizes data about customer/partner business, complex technical requirements and issues (e.g., involving great length or tenacity to resolve), and various technical strategies being proposed.
• Addresses requirements/issues/strategies with win-win technical architecture(s) and demonstrates and proves the capability and value of those solutions through design collaboration sessions with the customer/partner. Contributes to and understands how works aligns with customer success plan and delivers customer outcomes by driving partnerships with the appropriate internal teams/resources. Supports customer skilling by leading discussions on technical delivery with other internal and external stakeholders as a technical thought leader to influence customer readiness.
• Guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Drives definition of customer/partner conditions of success. Anticipates customer/partner dissatisfaction and unmet needs and helps create strategies to improve experience, value realization, and acceleration of customer transformation.
• Actively listens, creates, and sustains constructive tension and trust with customers/partners by respectfully challenging their decisions and/or areas where they might do more and encouraging them to consider alternative architectures/solutions and approaches.
Business Impact
• Drives their team in operating and optimizing complex and high-impact situations for strategic customers/partners in collaboration with internal stakeholders (e.g., Customer Services and Support, Customer Success Account Management, other Account Team members, Product Groups). Anticipates and mana
Location: United States
Posted: Sept. 9, 2024, 9:48 a.m.
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