Job Title: Junior Desktop Support Technician
Location: Vienna, VA
Company: Jones Group International
About Us: Jones Group International is a leading strategic international consulting company dedicated to providing innovative solutions and top-notch services to our clients. We pride ourselves on fostering a dynamic and inclusive work environment where talent thrives, and employees are encouraged to grow and develop their skills.
Job Description: We are seeking a motivated and detail-oriented Junior Desktop Support Technician with college experience to join our IT team. The successful candidate will provide technical support to end-users, ensuring the smooth operation of desktop environments and related technologies. This is an excellent opportunity for a recent graduate or someone early in their IT career to gain hands-on experience and grow within a supportive and collaborative team.
Key Responsibilities:
• Provide first-level technical support for desktop hardware and software issues.
• Assist in the setup, configuration, and maintenance of desktop systems, laptops, printers, and other peripherals.
• Respond to and support requests in a timely manner, ensuring high levels of customer satisfaction.
• Troubleshoot and resolve network connectivity issues.
• Install, upgrade, and maintain software applications.
• Assist with user account creation, password resets, and access management.
• Document technical procedures and solutions for future reference.
• Collaborate with senior IT staff to identify and implement process improvements.
• Provide training and support to end-users on various software and hardware.
Qualifications:
• Associate’s degree in Information Technology, Computer Science, or a related field.
• Basic knowledge of desktop operating systems (Windows, macOS, Linux) and common software applications.
• Understanding of networking concepts and troubleshooting.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Prior internship or relevant experience in IT support is a plus.
• Experience with Microsoft Office 365 and Exchange.
• U.S. citizenship required.
Preferred Skills:
• Familiarity with remote desktop tools and support software.
• Basic scripting skills (e.g., PowerShell, Bash) are a plus.
• Knowledge of Microsoft Office Suite, SharePoint, and experience with Exchange and Office 365 administration.
What We Offer:
• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• A collaborative and inclusive work environment.
• Access to the latest technologies and tools.
How to Apply: If you are a proactive and enthusiastic individual looking to kickstart your career in desktop support, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you are a good fit for this role.
Jones Group International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Contact Information: hr@jonesgroupintl.com
Location: Vienna, VA
Posted: Sept. 10, 2024, 9:08 a.m.
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