FANUC America Corporation provides the most complete range of industry-leading CNC systems, robotics, motion control systems, and ROBODRILL machining centers. Our innovative technologies and proven expertise help manufacturers in the Americas to be more efficient, reliable, and profitable. FANUC America is currently searching for an Associate Mechatronics Field Engineer in the Greater Chicago area to join our team.
Reporting to our Hoffman Estates, IL office where you will provide support to customers in Illinois, Indiana, Missouri, Wisconsin, and Upper Peninsula of Michigan with on-site repair, troubleshooting and /or maintenance services for CNC's and related system peripheral equipment.
As an incoming Associate Engineer, you will learn our products, services, and what makes our customer service #1. Comprehensive on-the-job training and support, as well as 3 weeks of classroom training in our Hoffman Estates, IL office is provided.
Primary responsibilities will include:
• Providing hands-on technical assistance and customer support
• Daily reporting to the Service Center Manager to update status and availability
• 80%-90% travel within a respective region on a scheduled or moment's notice, overnight travel will vary depending on location
• Provide maintenance and troubleshooting for CNCs, servo, spindle drive and motor products. Investigate customer complaints and perform analysis to determine the cause(s).
• Operate with consistent support of Supervisor/Manager
• Actively participate in on-the-job training and classroom instruction
• Understand and promote company goal of exceeding customer expectations while learning how to deal with customers
• Report quality problems to the appropriate manager/supervisor as they are encountered
• Control inventory as assigned
• Learn service operations, procedures and policies, including timely and accurate submission of required paperwork
• Maintain all company-provided equipment and tools
• Traveling to customer sites, with some overnight travel (on average up to 8 -10 nights per month) performing troubleshooting and repair of CNCs, control motors and drives, industrial lasers and precision machines
The ideal candidate will have the following experience and education:
• High School Diploma or GED Required
• Associates Technology or Mechatronics degree, or equivalent experience in a related field; bachelor's degree preferred
• Minimum of 2 years in a technical customer focused/field service position preferred
• Must have or be able to obtain a valid driver's license
• Must be able to drive throughout the organizations service area for business as required
• Electrical/Mechanical troubleshooting and repair experience
• Excellent communication, interpersonal, and organizational skills
• Excellent computer skills
• Travel by auto and/or air for at least 5 hours at a time; air travel required as needed
• Ability to lift up to 75 pounds
• Ability to do repair work in various industrial environments
• Familiarity with CNC or PLC preferred
We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:
• Medical, Dental & Vision Insurance
• 401(k) Retirement Program
• Life Insurance
• Short-Term & Long-Term Disability Plans
• Tuition Reimbursement
• Wellness Program
• Flexible Spending Accounts
• Employee Assistance Program
• Flexible Benefit Dollars
• Generous Holiday & Vacation Program
Sponsorship is not provided for this position.
Equal Opportunity Employer, including disabled and veterans
Location: Hoffman Estates, IL
Posted: Sept. 10, 2024, 9:28 a.m.
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