Our client is a multi-generation family owned and operated industrial welding equipment, supplies, and industrial gas business with 58 locations in Maryland, Virginia, the Carolinas, Tennessee, and Georgia. We have a broad distribution and retail network that enables us to provide outstanding service to customers of all types and sizes. We serve many industries ranging from fabrication and manufacturing to research, health care, and food & beverage. We are committed to treating people the right way, being reliable, building trust, and using our technical expertise to help our customers build their businesses.
Why us?
• Family owned, values-based organization
• Strong sense of purpose and community
• We deeply value our employees and take pride in our employees longevity with us. This year alone, we’ve had 5 employees celebrate their 40-year anniversaries with us!
• Long-term career growth
• Outstanding training and development programs
• Great benefits including:
• 401(k) Retirement Plan with Company Match
• Health, Dental, and Vision Insurance
• Health Care and Dependent Care Flexible Spending Accounts
• Health Savings Accounts with Annual Company Contribution
• Company Paid Short-Term and Long-Term Disability Insurance
• Company Paid Life and Accidental Death and Dismemberment Insurance
• Voluntary Life, Critical Illness, and Accident Insurance
• New Employee Referral Bonus Program
• Tuition Reimbursement
• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• Wellness Program with Health Insurance Premium Discounts
• Company Paid Uniforms
• Personal Protective Equipment Reimbursements
Job Overview
The primary role of the B2B E-Commerce Manager is to develop and oversee business systems and processes that support E-commerce sales. They are responsible for managing product content, optimizing business functionality for E-commerce transactions, and enhancing the performance of B2B platform via integrated solutions. Reporting directly to the President of the company, effective cross-functional communication with internal and external stakeholders is crucial for their success.
Key Responsibilities
• Collaborate with the VP of Sales, Sales Managers, and Regional Managers to align E-commerce promotions with overarching sales initiatives, ensuring promotional activities are accurate and effective.
• Develop and maintain engaging online business promotions to enhance customer interaction and sales potential.
• Manage the overall operations of E-commerce platforms and systems, aimed at ensuring seamless day-to-day functionality and user satisfaction.
• Set up new E-commerce accounts, defining roles and privileges, confirming pricing structures, and facilitating internal collaboration with the billing department to streamline account management.
• Manage E-commerce operations including monitoring daily orders, data analysis, report creation, and confirming all orders have been received by the branch and shipped on time.
• Analyze product data on the E-commerce platform for accuracy and quality, making adjustments as necessary to maintain high standards.
• Train and manage staff to maintain inventory data in our ERP system to support E-commerce activities.
• Train staff to identify errors, prioritize issue escalations and communication with a sense of urgency to resolve issues effectively and maintain high customer service levels.
• Manage relationships and maintain necessary API connections with E-commerce vendors such as Computers Unlimited, DDS, and EvolXto ensure API connections are maintained as needed.
• Keep an "Eyes Up" approach to technology and innovation, continuously seeking and integrating advancements to provide a cutting-edge user experience.
• Maintain site and product SEO to enhance visibility and drive traffic.
• Maintain relevant support documents and resources to assist customers and staff in navigating and utilizing the E-commerce system efficiently.
• Collaborate with IT department to establish site analytics and use those insights to drive improvements in E-commerce strategies.
• Perform other duties as required, adapting to evolving business needs and technological advancements.
Qualifications
• High School Diploma or Equivalent is required. A two-year or four-year college degree is preferred.
• 3-5 years of experience in B2B distribution E-commerce, with a proven track record of managing online platforms.
• Excellent verbal and written communication skills are required.
• Must have strong organizational skills and be detail oriented.
• Proficiency in Microsoft Excel is required.
• Ability to communicate effectively is required.
• Excellent computer skills are required. Web design and/or web development, including HTML, is preferred.
• Experience working with product data is preferred.
• Knowledge of TIMS, PIMS, or EvolX platforms is a plus.
• Welding and/or industrial gas experience is a plus.
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Location: Dunn, NC
Posted: Sept. 16, 2024, 7:25 a.m.
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