Store Manager

Coach

Title: Store Manager

Reports to: District Manager

Selling and Service

 Understands organizational objectives and makes decisions that align with Company priorities and values

 Endorses, models and develops team to deliver Coach’s Selling and Service expectations

 Manages sales strategies, initiatives and growth across all categories

 Flexes store business strategies and personal selling techniques to contribute to overall store and financial results

 Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers
 Sales/productivity goals: sets and communicates goals for the team, tracks store’s performance at all times and achieves sales through team

 Productivity Management: holds the management team accountable for floor supervisor productivity, personal productivity and management contribution

 Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals

 Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers

 Develops a clienteling strategy in partnership with the District Manager; implements and monitors strategy over time to achieve business goals and objectives

 Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics

 Builds credibility and trust as a personal fashion advisor to both team and customers by communicating fashion awareness and trends in the marketplace  Creates positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style

 Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)  Coaches team on how to incorporate trends into their selling experience with customers

 Influences customer’s purchase decisions by balancing patience and assertiveness

 Sensitive to customer and team’s needs and tailors approach by reading cues

 Resolves customer problems and meets customer needs in a timely manner through solution-oriented and forward thinking

 Encourages team to build long-term relationships with customers to drive business

 Develops both self and individual product knowledge skills and remains aware of current collections

 Protects and drives the needs of the business at all times

 Understands the positive sales impact staffing has on the business; recruits and hires accordingly

 Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing Company tools

 Ensures all daily tasks are completed without negatively impacting service of Coach standards

Workplace and Environment

 Creates enthusiasm and positivity for a shared vision and mission

 Leads by example

 Demonstrates confidence when leading the team and managing the store

 Takes initiative; has a high level of ownership and accountability for results of self and others

 Approaches challenges in direct and timely manner and takes action to course correct in the moment when appropriate

 Builds trusting relationships with peers and team

 Acts as advocate for the team and Brand

 Is adaptable and flexible to change

 Switches gears based on the needs of the business both seamlessly and pro-actively
 Welcomes feedback and adapts behaviors as appropriate
 Maintains a calm and professional demeanor at all times

 Fosters an environment of teamwork and collaboration

 Creates short and long-term strategies to achieve personal metrics and performance

 Uses available resources to make informed decisions and takes appropriate partners when necessary

 Utilizes Company tools to keep self-informed

 Delegates and empowers others

 Recognizes and values individual performance and communicates appropriately

 Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development of staff

 Resolves performance problems using appropriate communication, coaching and counseling techniques

 Creates a talent bench strength by actively recruiting and interviewing candidates

 Recruits, interviews, selects, on boards and retains top talent

 Acknowledges and reinforces the importance of how all roles contribute to the success of the store

Operations

 Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention

 Demonstrates strong business acumen; strategically forecasts, plans and budgets to the needs of the business (i.e. payrolls, staffing, etc.)

 Writes schedules to maximize business by scheduling right people, right place, right time

 Inter

Location: Conway, NH

Posted: Sept. 13, 2024, 9:23 a.m.