ACCOUNT MANAGER JOB DESCRIPTION
An exciting opportunity for a highly motivated, entrepreneurial-minded account manager to help take a well-established toy company to the next level! While we’ve built a successful global business, we’re embarking on a new phase of dynamic growth and need help to realize our vision.
About the Job
The Account Manager plays a pivotal role as the face of the brand to many of our customers. This position reports to the Head of Sales.
Specific responsibilities include:
• Customer relationship management: Act as the primary contact for Specialty customers and selected Key Accounts – maintain relationships, answer questions, and address concerns
• Sales rep management: Manage our external sales reps, who service independent toy and gift stores, to meet and exceed sales targets. Provide them with regular communications / reporting
• Trade shows: Coordinate and attend toy industry trade shows
• Reporting: Track customer and sales rep performance, creating reports to help understand trends and grow sales
• Problem solving: Act as the “voice of the customer” to make sure their needs are met and work collaboratively to handle customer issues
• Special projects: Work with the Head of Sales on key initiatives to grow the business
About You
Our ideal candidate will have the following qualities:
• Strong personal and professional integrity
• Detail-oriented, curious, and observant
• Customer-first and results-oriented mindset, with a demonstrated ability to exceed goals / KPIs
• Excellent communication and interpersonal skills – able to build and maintain relationships
• Comfort with analyzing data and using it to tell stories and make informed decisions
• Adaptable and open to feedback
• 5+ years of experience in external customer-facing roles (Sales / Account Management / Customer Service)
• Bachelor’s degree preferred
Location: Anywhere
Posted: Sept. 15, 2024, 6:06 a.m.
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