Position Information
Position Information
Position Title:
IT Business Systems Analyst II (Unified Communications Analyst
)
Working Title:
Unified Communications Analyst
Position Number:
001329
Full-Time Or Part-Time:
Full Time
Time Limited Position:
No
Number of Vacancies:
1
Department:
ITS
Posting Number:
0401695
SHRA/EHRA:
EHRA (Non-Faculty)
Job Category:
Professional
Hiring Range:
Commensurate with Education and Experience
Overall Position Competency:
EHRA
Description of primary duties and responsibilities:
Primary Purpose of the Organizational Unit:
The
purpose of the Information Technology Services department is to
provide the highest-quality technology-based services in the most
cost-effective manner, to facilitate Fayetteville State
University’s mission as it applies to management, teaching, and
learning, and to achieve the University’s academic and
administrative objectives as stated in the University’s strategic
plan.
Description of Work Continued:
Primary Purpose of the Position:
This position will be responsible for supporting the university’s
unified communications systems for a broad range of customers,
partners, and key stakeholders in administrative and academic
units. It will also be responsible for engaging with callers to
understand inquiries and issues and coordinating technical
resources to provide timely, impactful resolutions that enable
service delivery in alignment with the broader IT strategy.
Minimum Education And Experience Requirements:
Bachelor’s degree in a discipline related to the area of
assignment; or equivalent combination of training and experience;
2-4 years of experience. All degree must be received form
appropriately accredited institutions.
Minimum Experience:
Three (3) years
Minimum Field of Expertise:
• Analytical skills, problem solving, ability to communicate
complex ideas and present to peers.
• Experience Managing Microsoft Teams Phone.
• Demonstrated understanding of Microsoft PowerShell commands
& scripting.
• Excellent verbal and written communication skills and a
demonstrable ability to work with business partners, capture
business requirements and translate them into technical
solutions.
• Demonstrated understanding of SIP, SIP trunking, and SIP
session border controllers (SBCs).
Knowledge, Skills And Abilities:
• Knowledge about Unified Communications / Collaboration industry
standards & trends
• Understanding of SIP, VoIP, MPLS, VoIP, and other similar
network technology protocols
• Microsoft 365 Certified: Teams Administrator Associate
(MS-700)
• Microsoft 365 Certified: Enterprise Administrator Expert
(MS-100, MS-101)
• Strong understanding of networks and related WAN / LAN
technologies
• Good knowledge of Microsoft Office Products (Excel, PowerPoint,
Outlook, etc.)
• Outstanding attention to detail and capacity to demonstrate
continual learning.
• Good analytical and problem-solving capabilities.
• Excellent deductive and inductive reasoning skills.
• Strong interpersonal, verbal, and written skills.
• Ability to work both individually and with teams.
Preferred Qualifications:
Preferred Experience:
Five (5) years
Preferred Field of Expertise:
• Proven experience in managing complex Microsoft Unified
Communication and collaboration enterprise environments for large
global enterprises.
• Demonstrated understanding of complex dial plans & call
routing scenarios.
• Proven experience in deploying Microsoft Teams Rooms
• Experience in Information Technologies or other related areas
with experience supporting Microsoft 365 applications.
• Solid understanding of UC, VOIP, SBCs, and MTRs.
• Strong understanding of TCP /IP and Network communications
Special Instructions To Applicants:
Notice to Applicants
Please make sure that the work history listed on your application
is identical to the work history listed on your resume. The
application must be filled out completely, Do Not Use the phrase
“see resume.”
Please list at least three (3) professional references to include a
current supervisor. References will only be contact if you are
selected for the position and with your permission.
Closing Date:
Open Until Filled:
Yes
Additional Information for Applicants
All new employees are required to have listed credentials/degrees
verified prior to employment. Transcripts should be provided for
all earned degrees and/or the degree which is being used to satisfy
credential/qualification requirements. Transcript requests are the
responsibility of the candidate.
EEO Statement:
This position is subject to the successful completion of an
employment background check. An employment background check
includes a criminal background check, employment verification,
reference checks, license verification (if applicable) and credit
history check (if applicable).
Fayetteville State University is committed to equality of
educational opportunity and does not discriminate against
applicants, students, or employees based on race, religi
Location: Fayetteville, NC
Posted: Sept. 15, 2024, 6:12 a.m.
Apply Now Company Website