Senior Regional Director Sales & Store Operations
Job Summary
The Senior Regional Director Sales & Store Operations establishes and develops customer and stakeholder relationships to drive NAPA’s profitability. This role builds and maintains strong relationships within assigned region (total volume >$175M) and leads change initiatives with both company owned and independent stores to strengthen customer service experiences. The role collaborates with customers and retail operations to drive market share and execute on NAPA’s strategic priorities.
Responsibilities
• Oversees sales and stores teams to deliver volume, share, profit, and productivity targets.
• Defines and executes business plans to achieve company sales and profit targets and cascades goals and objectives throughout sales team(s).
• Preserves strategic level partnerships with Major Accounts, AutoCare Centers, Independent Owners and IBS customers to enhance long-term growth of business.
• Works cross-functionally with distribution team to correct Independent Owners’ concerns on all things service related.
• Provides thought leadership to different areas of NAPA’s business regarding customer needs, operational needs, business opportunities and marketing/sales programs.
• Champions stores and installers to grow their business (sales, financial, people, facilities) by gaining a stronger understanding of their individual needs and assisting them to develop growth strategies and business plans.
• Evaluates the business results of territory and district store/IBS locations to ensure the delivery of strategic objectives on budget timelines.
• Identifies potential issues or continuous improvement opportunities from inventory reports and statuses of store and IBS locations.
• Maintains budget targets and holds teams accountable to follow a labor budget specific to each location based on established labor model, sales history, and current trends.
• Spearheads expansion and business growth strategies for major accounts to ensure healthy growth of new and existing customers.
• Oversees the IBS contracts procurement process – reviewing RFPs/RFQs/RFIs, identifying appropriate contact staffing and budget levels, articulating business cases, understanding the implications of profits and losses, and participating in the negotiation strategy and complex negotiations process for accounts.
• Evaluates the effectiveness of market assessments to support M&A transactions – analyzing market dynamics, outlining industry-specific trends, and brining innovative solutions to the business to drive market growth.
• Leads a team of high performers: Develops highly effective, results driven teams through coaching, feedback, and meaningful developmental opportunities for team members.
• Collaborates, partners, presents, and influences; this includes achieving “success through others” and running executive level communication.
• Partners with Operations leadership to plan and implement policies, objectives, and activities of Store Processes to ensure continued operations, maximal returns on investment, and increased productivity.
• Provides DC Operations teams quarterly class budgets and matches class credits to target goals; evaluates the status of past due accounts and resolved past due balances.
• Ensures teams maintain a safe and healthy environment for customers and employees. Complies with all applicable policies, rules, and regulations, including those relating to safety, health, labor, and employment.
Qualifications
• 10+ years of successful management experience in a large service-oriented operation.
• Demonstrable experience in sales, leadership, and service delivery.
• Demonstrable track record of achievement managing P&Ls, meeting budgets, and overseeing sales and store operations for an assigned market.
• Excellent results-oriented management skills, multi-tasking and time management capabilities, exceptional team leadership abilities, and a strong work ethic.
• Entrepreneurially minded, driving sales and profitability within a corporate construct.
• Demonstrable strong interpersonal and leadership skills including a willingness to consistently provide superior customer service, the ability to react appropriately under pressure, the ability to apply good judgment in ambiguous situations, with demonstrated flexibility/adaptability.
• Demonstrates adaptability by adjusting to changing business priorities.
• Excellent verbal and written communication skills, coupled with the ability to synthesize detailed information into succinct and actionable recommendations in presentations for senior executives.
• Self-motivated, deliverable-focused, strong work ethic, able to prioritize and resolve an array of issues simultaneously.
• Collaborative mindset and ability to navigate and build trust in a complex organization.
• Ability to inspire a shared vision, empower, and motivate a team and as needed, do this from afar.
• Capable of driving change transformation and strateg
Location: Atlanta, GA
Posted: Sept. 15, 2024, 6:13 a.m.
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