Director, Process Optimization. New York. Posting Date: 09/12/2024. Deadline: 10/03/2024 Role Title Director, Process Optimization Grade Level F13 Reporting To Sr. Director of Global Operations Program/Tool/ Department/Unit Name Global Operations Role Purpose The Director of Process Optimization will be responsible for the planning, management, and coordination of the implementation of continuous process improvement at OSF. As such, the role will support organizational development and change management. This role aims to enhance the organization’s capacity to drive efficiency, quality, and continuous improvement across all functions. The Director will maintain and embed processes for continuous improvement by liaising with functional stakeholders across the organization. The position will serve as a source of expertise and support, ensure that projects incorporate change management good practice, and interface with management and staff to ensure that improvements are smoothly, effectively, and consistently implemented. This position will ensure appropriate sequencing in order that the organization can absorb them effectively. An illustrative list of organizational-level projects in 2024/2025 includes - Ensuring consistency, continuity, and compliance as the organization fully transitions from “as is” to “to be” structures within the E2E change process. Supporting the continued functional transformation of operations. Supporting the implementation of new policies and processes across operational and programmatic workflows as well as the alignment of technology and systems as required. Contributing to culture change work alongside colleagues in People & Culture and other key stakeholders. Key Responsibilities Coordinate and provide counsel to functional stakeholders on process improvement and implementation. Contribute to organizational development and change implementation to ensure a fast rate of and successful adoption to change . Embed continuous process improvement as practice in the organization. Collaborate with cross-functional teams such as to design, implement, and assess effective communication and training plans with internal stakeholders. Develop and deliver training materials, including Lean Six Sigma courses, and coach colleagues on process improvement methodologies. Convene cross-organization forums as required to manage the flow of changes impacting the organization. Analyze relevant data and provide regular reports to leadership, highlighting achievements, areas for improvement, and recommendations. Provide support and problem-solving advice to leaders and people managers to help them instill change in their teams, as well as directly supporting project teams. Evaluate the impact of process improvement, identify risks and develop risk mitigation tactics in cooperation with the Senior Director of Global Security and Risk. Contribute to an integrated approach to improving organizational culture through cooperation with relevant stakeholders. Establish metrics to monitor the progress and effectiveness of process improvement initiatives, making data-driven adjustments as needed. Conduct rapid scoping and root cause analysis of functions within various departments to identify process errors and improvement opportunities. Introduce and ensure adherence to standardized processes. Foster a culture of continuous improvement by promoting best practices and lessons learned from past change initiatives. Key internal relationships VP and COO; Senior Director, Global Operations; Director, Office of VP and COO; Administration Officer, Office of VP and COO; Managing Directors & Senior Directors and their offices. Key external relationships External suppliers as required. Qualifications Essential: Bachelor’s degree or equivalent Desirable: Continuous Improvement technique accreditation project management accreditation Experience Essential: Substantial years of successfully managing process improvement, and contributing to organizational development and change management from within an international organisation Prior experience of building organisational capabilities across a broad range of stakeholders Proven project management and process improvement experience in a multi-jurisdictional organisation Experience of developing integrated operations platforms through appropriate processes. Effectively lead and managed work with efficiency in a fast-paced environment, troubleshooting and following projects through to completion, within strict deadlines and without loss of attention to detail, budget and reporting Experience of working with organisations with a globally distributed presence Desirable: Blend of commercial and non-profit career experiences Certification in project management Competencies Functional Competencies: Excellent written, verbal, organizational, analytical and interpersonal skills; exercise good listening and communication skills with sensitivity to cultural communication differences; exp
Location: New York, NY
Posted: Sept. 16, 2024, 7:31 a.m.
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