Job Title: Logistics Specialist (Joliet, IL)
Job Description
JOB SUMMARY
The Logistics Specialist is responsible for executing customer vehicle relocation services orders and all supporting business operations. Key activities include customer order management and execution. Communication through email and telephone with staff, Independent Contractors (ICs) and pickup and delivery contacts. Maintaining accurate data in each order tracked in CRM.
ESSENTIAL FUNCTIONS
• Manage execution of customer orders
o Timely coordinate and schedule pickup and delivery of customer vehicles while ensuring customer instructions are precisely followed
o Ensure orders are efficiently executed through “linking” of multiple orders
o Oversee accurate and timely completion of additional services including but not limited to vehicle detailing, titling/registration, and vehicle placement into storage
o Communicate timely by email, telephone and CRM with staff, ICs and pickup and delivery contacts, escalating issues to management as appropriate
o Update CRM ACTIVITIES and NOTES promptly and maintain accurate data after each telephone call and email communique to also include uploading photos and scanned documents
o Ensure compliance with policies and procedures
o Ensure adherence to applicable DOT regulations and Federal, State and Local laws
• In manager's absence or through manager's direction, calculate and offer flat fees on orders by emailing the bid sheet to all ICs
• Manage Storage Facility (where applicable)
o Manage on a daily basis the storage vehicle facility location - numbers of vehicles in and out of the storage facility to customers, detail shops, and repair shops using VIN and order verifications
o Check vehicle in and out, reviewing vehicles and noting damage & issues
o Take inventory of any items left in vehicle
o Move vehicle in and out of lot
o Bring vehicle into secure lot when Drivers drop them off
o Bring vehicle out of lot and stage for Drivers to pickup
• Inventory
o Account for all cars on the lot
o Ensure vehicles are starting and communicate issues to HQ to have them addressed before they are reactivated.
ORGANIZATIONAL COMPETENCIES
• Adhere to organizational goals and objectives
• Demonstrate open, effective communication and teamwork
• Customer focus
• Act with integrity and professionalism
• Work to maintain quality standards
• Balance client requirements with company policies and operational procedures
JOB COMPETENCIES
• Ability to learn and utilize all systems and equipment and any updates/upgrades
• Provide outstanding customer service and up-to-date information to keep customers informed of developments
• Monitor and manage team dashboard and complete tasks to keep orders moving
• Demonstrate the ability to manage time effectively and follow through to completion
• Respond and act confidently, assertively, and decisively while taking responsibility and accountability for position requirements
• This position is on-site
Hard Skills
• 6 months of customer service experience
• Inventory experience is a plus
• Strong Microsoft Office Excel, data entry and CRM experience
• Typing test with a score of at least 37WPM
Soft Skills
• Strong communication skills (Written & Verbal)
• Comfortable working in a fast-paced office environment while multi-tasking
• Detail oriented and sensitive to communicating accurate information
• Manage several concurrent projects with high attention to detail and accuracy
• Enjoy being part of a cooperative and considerate team
• Professionalism, honesty, trustworthiness, respect, courtesy, patience, flexibility, cultural awareness, and a sound work ethic
Job Type
This is a Contract-to-Hire position with a duration of 6 Month(s).
Work Site
This is a fully on-site position in Gainesville, Virginia.
Work Environment
Joliet, IL
Mon-Fri 8-5pm
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people
The company is an equal opportunity employer and will con
Location: Joliet, IL
Posted: Sept. 16, 2024, 7:16 a.m.
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