Description
Join a dynamic team that values growth, innovation, and outstanding service in the insurance sector. We provide top-notch policy management solutions, supported by over 25 years of industry experience. Our commitment to excellence focuses on our team members, making you a valued contributor to our success. Here, we invest in our employees by offering opportunities for growth and professional development in a supportive and fully remote environment.
Position Overview
We are seeking a friendly and professional Customer Service Representative to be the point of contact for policyholders and agents. In this role, you will deliver concierge-level service, managing inquiries related to small to mid-size commercial policy coverage accounts while ensuring a seamless experience for clients and their customers.
Key Responsibilities
• Manage incoming calls and tasks for policy document requests, billing inquiries, and renewal reviews.
• Review new or renewal policies for accuracy and prepare them for delivery to policyholders.
• Communicate effectively with insureds, agents, and underwriters to facilitate smooth policy renewals, provide updates, and review cancellations.
• Set up accounts in the system and manage First Notice Of Service (FNOS) and FNOS Renewal tasks.
• Process cancellation requests and deliver pre-cancellation communication.
• Take ownership of outstanding items, maintaining follow-up until resolution.
What We're Looking For
To excel in this role, candidates should demonstrate:
• Accountability: Own and deliver successful results.
• Client Services Skills: Manage challenging client situations professionally and respond promptly.
• Interpersonal Skills: Build effective working relationships at multiple levels within the organization.
• Analytical Thinking: Use intuition and experience in decision-making.
• Effective Communication: Convey information clearly and persuasively in all situations.
• Organizational Support: Follow policies while managing multiple tasks effectively.
• Problem-Solving Ability: Identify and resolve issues promptly.
• Professionalism: React well under pressure and follow through on commitments.
• Technological Proficiency: Understand technology related to Property/Casualty products.
Qualifications
• Associate or bachelor's degree in a relevant field, or 2-4 years of experience in Personal & Commercial Lines, or an equivalent combination of education and experience.
• 3-5 years of experience servicing or selling Property & Casualty Insurance Commercial policies.
• Previous call center experience is a plus.
Work Environment
• This is a fully remote position.
• Ability to work a rotating shift, with hours extending to 8:00 pm ET.
Physical Demands
• Ability to stand, walk, talk, and hear over the telephone.
• Sitting for extended periods and using hands for handling or feeling.
Benefits Of Joining Our Team
• Competitive salaries and comprehensive benefits including Medical, Dental, Vision, and Life Insurance.
• 401K match and flexible spending accounts.
• Work-life balance with personal days, PTO, paid holidays, and parental leave.
• Short and long-term disability coverage, employee support programs, and mental health resources.
• Tuition reimbursement and matching charitable gift programs.
• Lucrative referral program and commuter benefits.
• Flexible remote and hybrid work opportunities available.
Additional Information
• This position is not available for candidates residing in California, Colorado, New York, or Washington.
Employment Type: Full-Time
Location: Anywhere
Posted: Sept. 16, 2024, 7:24 a.m.
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