Description & Requirements
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Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
A key leadership role accountable for leading the Solutions Function, and the design of market competitive, end-to-end client solutions including Business, Operations, Technology, Commercial and Stakeholder work streams.
Working closely with the Senior Vice President Commercial, Vice President Technology and Growth Directors to agree and oversee the development of the solution for each major bid or project.
Essential Duties & Responsibilities
Customer
•Build an understanding of the market and bid opportunity to develop tailored solutions.
•Understand the client industry and gain an appreciation of the business drivers, constraints, and problems in that vertical market.
•Be pro-active with the customer engagement to manage stakeholders, test understanding, refine requirements and develop workable solutions.
•Fully understands the client business, functional and non-functional requirements.
•Design and develop high-quality, tailored and costed delivery solutions in collaboration with subject matter experts and operations colleagues to achieve the service users' needs and the customer's objectives.
•Understand what represents best of breed from a service provider in the given sector.
Operational Excellence
•Streamlining solution processes, methodologies, and tools/systems to optimise revenue growth and return on investment.
•Drive innovation and continuous improvement across all aspects of the business by leveraging data and analytics to make informed decisions.
•Owns, manages and leads the solution and solution team to develop an end-to-end solution or proposition which is in line with the agreed strategy; meets the customers business objectives/requirements and achieves the affordability target.
•Develop the overall vision and high-level design for the project / programme and ensure this is effectively communicated to the various stakeholders.
•Understands what the programme will deliver from a business and benefits perspective and to redevelop areas where this is not congruent with the evolving solution.
•Design solutions which offer lean and effective processes.
•Work closely with technical leads to ensure development of appropriate systems/Information and Communication Technology for the solution.
•Ensure a full understanding of the pricing approach, working with the finance and commercial leads.
•Re-utilise existing Maximus capabilities wherever appropriate.
•Review current services, synergies with other Maximus contracts, identify improvements, research trends, adopt good practice and assessing costs, etc.
•Understand and support the Maximus business lifecycle and bid process.
•Ensures that the proposed solutions are aligned with Maximus policies, standards and guidelines and have achieved delivery and technical assurance prior to submission to the customer.
•To create bid narrative and act as final editor on all written material that forms part of the solution response.
•Ensure that both functional and non-functional requirements are robust, documented and understood clearly by both the customer and the key roles within the bid/programme team.
•Identify and review the specific risks associated with the solution.
•Contribute to the risk and issues register to ensure these are recorded with mitigations and cost impacts.
•Be responsible for the governance of the complete solution covering all Business Process Outsourcing service and technology aspects.
•Support an effective handover to the transition team to implement the solution.
People and Culture
•Provide leadership to the Solutions team, ensuring alignment with UK & Divisional objectives and motivation to achieve key growth targets.
•Ensuring the team are focusing on key priority sectors which include Employability, Skills, Health, Contact Centre & Emerging Markets.
•Stakeholder management within the client procurement team and wider client stakeholders.
•Manage the client's expectations and understand where Maximus can deliver their requirements using standard offerings where possible. Where a standard offering is not appropriate, oversee the design of bespoke solution elements to meet the client's requirements.
•Stakeholder management within bid teams and wider Maximus stakeholders.
•Promote co-operation and facilitate co-ordination of all solution workstreams within the bid to achieve a successful integrated solution which is underwritten and understood by all stakeholders.
•Build and shape local partnership agreements/subcontractors/partners.
Salary Band
Location: Columbia, SC
Posted: Sept. 16, 2024, 7:34 a.m.
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