What’s Under the Hood
DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.
That’s Nice, But What’s the Job?
This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship now or in the future are not eligible for hire at this time.
At Bridgecrest, we believe in creating opportunities and improving lives. To this order, we strive to provide a great customer and client experience. Process driven Quality Execution to strategy, legal, and client requirements is key to provide this excellent Experience sought by our Customers and Clients. We believe Process Management is the will enable us to be the best in class servicing organization that provides ‘Peace of Mind’ and ‘Agility in Innovation’ to all the stakeholders. The Process organization is central to improving customer experience outcomes, lowering operating expenses and building a quality centric culture across the organization.
In long, our Business Process Analyst is responsible for:
• Responsible to design, manage, analyze, improve, and innovate on the 100+ processes we have in the Servicing ecosystem
• You will lead the objective of ensuring that the processes are well designed, and controls are built effectively to ensure that processes meet or exceed requirements.
• You will lead the design and management of Operational KPIs and provide monthly summary, trends to the Sr. Leadership team, which will include building, influencing and executing corrective/improvement ideas
• You will partner with and influence stakeholders across the organization, such as Operations, Product, and Technology to build and manage processes effectively.
• You will lead the agenda of building and institutionalizing a set of Process practices that have been declared as the essentials of a Process management culture at Bridgecrest
• Be the Standard bearers for the process artifacts and hold process owners and managers in Operations responsible to keep it updated and to right quality standards
• Manage the Policies and Standard Operating Procedures, including working with compliance to update it when business strategy or process changes
• Continuously identify and implement high leverage opportunities for process improvement.
• Lead large scale process improvement projects.
• Enable and facilitate many small scale ‘Kaizen - Special Ops’ continuous improvement projects across Operations.
• In situations (ex-A/B test or product launch) that require ‘non tech’ solution: plan, build and launch the manual process
• When new Tech releases impacts ‘Agent Operator’ components of process or impacts critical client requirements baked into the process, you will play the role of assessing the impact, designing the Ops solution, testing the solution implemented, managing Ops readiness, creating training materials as needed, communicating change and getting buy in from Ops leaders/Client managers and their sign off.
• Constantly train, assist and audit process managers and owner practices who are managing the 100+ process across servicing
• We still love to maintain our scrappy start up culture. You will be required to be an individual contributor, a thought leader and an organization influencer
• You will lead the objective of periodically checking and verifying that the processes are working per intent. You will create a scalable and low-cost methodology for checking and verifying.
• You will explore modern technology and tools such as Speech to Text, Natural Language Processing, Adaptive Learning models to build the Best-in-Class suite of tools that monitor the health of the processes across Bridgecrest and identify areas for improvement
• You will bring leadership skills to partner with the business to influence and strengthen QA template and QA processes
• You will monitor for industry trends and institute these practices as necessary
• You will partner closely with our various stakeholders to ensure that as processes get updated, quality programs are updated appropriately
• As a people leader, you will identify, coach and grow talent, who can be the next set of process managers to champion Process Management in the Organization.
So What Kind of Folks Are We Looking for?
• Intellectual curiosity. Why? What? How? Do you find yourself always wanting to learn more and broaden your knowledge base? If so, this could be the role for you.
• Passionate and goal-oriented. We are looking for someone that is enthusiastic about their work and is passionate about not only meeting their goals but exceeding them.
• Killer analytical and reporting abilities. You’ll need the capability to analyze data and
Location: Tempe, AZ
Posted: Sept. 18, 2024, 9:44 a.m.
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