Looking for a friendly team member for full time Front Desk Coordinator in a productive, established dental office. Monday through Friday, No Weekends! Dental experience preferred, computer experience required.
Position Title: Insurance Coordinator
Job Summary:
The Insurance Coordinator assists patients with insurance benefits and communicates with insurance companies regarding claims. The coordination should have knowledge of insurance and health care policies and benefits. They should also have good customer service, organizational, prioritizing, time management, and problem-solving skills
Essential Duties:
• Studies the insurance plans that are used most frequently with patients to understand the various nuances of each plan in order to communicate more effectively.
• Documents basic insurance information on the patient’s chart for quick reference.
• Determines insurance eligibility, limitations and payment estimates necessary to facilitate financial arrangements.
• Educates patients, as necessary, regarding insurance, their responsibility and basic terminology.
• Processes and submits insurance claims daily.
• Monitors and follows-up on outstanding claims.
• Completing and following up with paperwork for disputed claims and indigent waivers.
• Ensuring timely reimbursement from insurance companies.
• Sends information as requested by insurance companies such as x-rays, charting, narratives and other documentation for processing the claim when applicable.
• Provides insurance predetermination documentation to patients if required, contacts the patient to make financial arrangements, and schedules treatment.
• Corresponds with insurance companies to resolve payment delays, requests for additional information, or to discuss treatment that has been denied coverage.
• Answering billing and insurance questions, both in person and over the phone.
Knowledge/Skills/Abilities:
• Knowledge of English composition, grammar, spelling, and punctuation.
• Skilled in the use of standard office equipment including: telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software).
• Ability to maintain composure and professionalism when exposed to stressful situations.
• Ability to engender trust from the doctors, co-workers, and patients.
• Ability to work cooperatively with management, staff, and patients.
• Ability to prioritize, organize, and complete tasks in a timely and independent manner.
• Ability to accept constructive feedback.
• Ability to understand and follow written and verbal instructions.
• Ability to collect data, establish facts, draw valid conclusions, and maintain confidentiality.
• Ability to communicate and express thoughts and ideas competently.
• Ability to quickly grasp relevant concepts regarding duties and responsibilities.
Education / Experience:
• High school diploma or equivalent
• Minimum of 3-5 years relevant experience in the dental profession
Physical and Environmental Requirements:
• May be required to lift up to 10 lbs.
• Sedentary position: may be required to sit for long periods of time.
• Vision: close vision, depth perception, and ability to adjust focus.
• Hearing: able to satisfactorily communicate with patients, doctor, and other staff members to ensure that verbal communication is clearly understood, or a satisfactorily-equivalent method of communication.
• Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or operate equipment.
• Occasional exposure to toxic or caustic chemicals and radiation.
• Exposure to moderate noise levels.
• Exposure to hectic, fast-paced, high anxiety environments.
Additional or different duties may be assigned occasionally at employer’s discretion.
Job Types: Full-time, Part-time
Pay: $17.00 - $21.00 per hour
Expected hours: 20 – 30 per week
Benefits:
• 401(k)
• 401(k) matching
• Employee discount
• Paid time off
Schedule:
• Day shift
• Evening shift
• No weekends
Ability to Relocate:
• Youngstown, OH 44512: Relocate before starting work (Required)
Work Location: In person
Location: Youngstown, OH
Posted: Sept. 18, 2024, 9:49 a.m.
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